Hi @peter+hingeley
Not a lot of information to go off. Is this a new install? Was it working previously without? Is the TV under warranty etc?
In the first instance the recommendation would be to turn the TV off at the mains and unplug it for 10 minutes and try again. This should reset any such glitch caused by software. If it's still there, try a further unplug overnight.
If this doesn't fix the issue, it is likely related to hardware failure relating to the FALD back panel. You would need to speak to Sky and arrange a replacement under warranty (we are fellow subscribers here on the forum).
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
