Sky glass TV not working

[Lesley25again]

Hi. Have my sky glass Tv about 6 weeks. In last day or so unable to use. I think because remote not working. I have followed steps on help site incl new batteries , on -off etc and finally to link to order a new remote but page  does not work . VERY FRUSTRATING! Stuck on this screen saver 
Any suggestions?

 

[MarkGoldsmith]

@Lesley25again have you tried rebooting the Glass by turning it off at the plug for at least 30 seconds?

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

[Lesley25again]

Hi Mark, thanks a million. The old remote works (luckily I had not put it in the post earlier today!). However when I use the  link I get  'page not found message'. See screenshot below.

thanks 

 

[MarkGoldsmith]

The link is working for me.

I'd suggestion either trying another browser or try clearing your browser cache and cookies.