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Discussion topic: Sky glass Broadband speed

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ellymay122
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This message was authored by ellymay122 This message was authored by: ellymay122

Sky glass Broadband speed

‎27 Jun 2024 06:18 PM

I have just found out I cannot upgrade my broadband speed so I am on the basic broadband will this be ok for sky glass  my speed is 37

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GD1
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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Sky glass Broadband speed

‎27 Jun 2024 06:21 PM

Posted by a Superuser, not a Sky employee. Find out more
@ellymay122 wrote:

I have just found out I cannot upgrade my broadband speed so I am on the basic broadband will this be ok for sky glass  my speed is 37

You will be able to watch HD content however would struggle with UHD.  If you also use the internet at the same time as Glass then the low speed would cause issues also.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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GD1
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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Sky glass Broadband speed

‎27 Jun 2024 06:21 PM

Posted by a Superuser, not a Sky employee. Find out more
@ellymay122 wrote:

I have just found out I cannot upgrade my broadband speed so I am on the basic broadband will this be ok for sky glass  my speed is 37

You will be able to watch HD content however would struggle with UHD.  If you also use the internet at the same time as Glass then the low speed would cause issues also.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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mikealanr
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This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky glass Broadband speed

‎27 Jun 2024 06:42 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @ellymay122 

 

Sky glass requires 25Mbps for HD and 30Mbps for UHD as @GD1 indicates, it doesnt leave a lot of headroom for you to use your broadband for other things while watching TV.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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ellymay122
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Re: Sky glass Broadband speed

‎27 Jun 2024 08:01 PM

Thanks everybody  I have now decided to cancel sky glass delivery and go back to sky Q .As Sky said I could get Sky broadband fast 61  when they tried to activate it it didn't work ..I got a email from sky saying I could cancel the broadband upgrade.

 

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