Discussion topic: Sky glass Broadband speed

This message was authored by: ellymay122 · ‎27 Jun 2024

I have just found out I cannot upgrade my broadband speed so I am on the basic broadband will this be ok for sky glass my speed is 37

This message was authored by: GD1 · ‎27 Jun 2024

@ellymay122 wrote:

I have just found out I cannot upgrade my broadband speed so I am on the basic broadband will this be ok for sky glass my speed is 37

You will be able to watch HD content however would struggle with UHD. If you also use the internet at the same time as Glass then the low speed would cause issues also.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: GD1 · ‎27 Jun 2024

@ellymay122 wrote:

I have just found out I cannot upgrade my broadband speed so I am on the basic broadband will this be ok for sky glass my speed is 37

You will be able to watch HD content however would struggle with UHD. If you also use the internet at the same time as Glass then the low speed would cause issues also.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: mikealanr · ‎27 Jun 2024

Hi @ellymay122

Sky glass requires 25Mbps for HD and 30Mbps for UHD as @GD1 indicates, it doesnt leave a lot of headroom for you to use your broadband for other things while watching TV.

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: ellymay122 · ‎27 Jun 2024

Thanks everybody I have now decided to cancel sky glass delivery and go back to sky Q .As Sky said I could get Sky broadband fast 61 when they tried to activate it it didn't work ..I got a email from sky saying I could cancel the broadband upgrade.

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