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Discussion topic: Sky ad skipping stopped working

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This message was authored by: Doblinsky

Message posted on ‎22 Dec 2024 11:14 AM

Sky ad skipping stopped working

I paid for ad skipping about a month ago and it was brilliant, now nothing seems to skip, it just pauses and then continues. What could be the issue please?

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎22 Dec 2024 01:15 PM

Re: Sky ad skipping stopped working

Posted by a Superuser, not a Sky employee. Find out more

@Doblinsky  Have you tried rebooting your Glass TV 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Doblinsky

Message posted on ‎22 Dec 2024 01:17 PM

Re: Sky ad skipping stopped working

I'd not thought of the old turn it off and on again trick. A classic I should not have overlooked! Will give it a try. Thanks 

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Message posted on ‎22 Dec 2024 01:19 PM

Re: Sky ad skipping stopped working

.... also as a bit of a dinosaur and technophobe, not actually sure how to reboot it. Any tips gratefully received. Thanks again

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This message was authored by: Exiled-in-HH

Message posted on ‎22 Dec 2024 02:19 PM

Re: Sky ad skipping stopped working

You can restart via settings😉

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This message was authored by: MarkGoldsmith

Message posted on ‎22 Dec 2024 02:59 PM

Re: Sky ad skipping stopped working

Posted by a Superuser, not a Sky employee. Find out more
@Doblinsky wrote:

.... also as a bit of a dinosaur and technophobe, not actually sure how to reboot it. Any tips gratefully received. Thanks again


1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.


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Message posted on ‎22 Dec 2024 03:15 PM

Re: Sky ad skipping stopped working

Thank you. Very comprehensive instructions; now done. I'll give it a whirl. 

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This message was authored by: Jporch316

Message posted on ‎22 Dec 2024 03:32 PM

Re: Sky ad skipping stopped working

Posted by a Superuser, not a Sky employee. Find out more

Alternatively pull the plug for a few

minutes 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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