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Discussion topic: Sky TV

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This message was authored by: Kevin_Stevenson

Message posted on ‎02 Jun 2024 07:11 PM

Sky TV

My TV keeps dropping the signal from my sky router. Does anyone else have this problem? Is there a fix for this? Thanks in advance.
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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎02 Jun 2024 07:14 PM

Re: Sky TV

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@Kevin_Stevenson 

 

What colour are the router lights when this happens

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: peter-marlow+1966

Message posted on ‎02 Jun 2024 09:04 PM

Re: Sky TV

Posted by a Superuser, not a Sky employee. Find out more

How is the tv connected ? Can you  connect  it with  an  ethernet  cable, it's  more stable  than WiFi  and what is your  broadband  speed , for sky glass  tv you  need  at least  35mps  speed, my tv is connected  with  an  ethernet  cable  and I have no freezing, but I am on sky gigafast broadband,  if you  have Netflix  open  the  app  go down  to  get help  click  on that go down to check  network  and click  on it, it will  tell what  speed  your  tv is getting 

P c marlow
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This message was authored by: Kevin_Stevenson

Message posted on ‎04 Jun 2024 05:12 PM

Re: Sky TV

I bought the TV to use the WiFi connection and it should work as sky broadband too.
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Message posted on ‎04 Jun 2024 05:29 PM

Re: Sky TV

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@Kevin_Stevenson 

 

Certainly, but it won't if it's not receiving a good enough signal, hence the questions.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎04 Jun 2024 05:31 PM

Re: Sky TV

I've got the 48" TV 

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Message posted on ‎04 Jun 2024 05:33 PM

Re: Sky TV

There is clear sight between the TV and router. No electrical items between them either. Thanks for the replies 👍

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Message posted on ‎04 Jun 2024 05:36 PM

Re: Sky TV

Router light is the usual light blue colour.

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