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Kevin_Stevenson
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Sky TV

‎02 Jun 2024 07:11 PM

My TV keeps dropping the signal from my sky router. Does anyone else have this problem? Is there a fix for this? Thanks in advance.
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cookiemonsteruk
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Re: Sky TV

‎02 Jun 2024 07:14 PM

Posted by a Superuser, not a Sky employee. Find out more

@Kevin_Stevenson 

 

What colour are the router lights when this happens

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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peter-marlow+1966
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Re: Sky TV

‎02 Jun 2024 09:04 PM

How is the tv connected ? Can you  connect  it with  an  ethernet  cable, it's  more stable  than WiFi  and what is your  broadband  speed , for sky glass  tv you  need  at least  35mps  speed, my tv is connected  with  an  ethernet  cable  and I have no freezing, but I am on sky gigafast broadband,  if you  have Netflix  open  the  app  go down  to  get help  click  on that go down to check  network  and click  on it, it will  tell what  speed  your  tv is getting 

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Kevin_Stevenson
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Re: Sky TV

‎04 Jun 2024 05:12 PM

I bought the TV to use the WiFi connection and it should work as sky broadband too.
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TimmyBGood
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Re: Sky TV

‎04 Jun 2024 05:29 PM

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@Kevin_Stevenson 

 

Certainly, but it won't if it's not receiving a good enough signal, hence the questions.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Kevin_Stevenson
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Re: Sky TV

‎04 Jun 2024 05:31 PM

I've got the 48" TV 

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Kevin_Stevenson
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Re: Sky TV

‎04 Jun 2024 05:33 PM

There is clear sight between the TV and router. No electrical items between them either. Thanks for the replies 👍

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Kevin_Stevenson
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Re: Sky TV

‎04 Jun 2024 05:36 PM

Router light is the usual light blue colour.

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