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Discussion topic: Sky TV freezes and stops with a machine gun sound

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This message was authored by AdityaGhan This message was authored by: AdityaGhan

Sky TV freezes and stops with a machine gun sound

Hello,

 

I had purchased a Sky glass TV last year. The TV freezes randomly with machine gun sounds and a pixilated screen. The only way to make it go is to turn off and turn on the TV. 

 

We have checked the internet and that's not an issue. Could you please help? Please see the screenshot below.

 

WhatsApp Image 2024-01-11 at 11.01.09.jpeg

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky TV freezes and stops with a machine gun sound

Posted by a Superuser, not a Sky employee. Find out more

@AdityaGhan I suspect you may need to phone Sky and report it as it sounds like the TV may have developed a fault.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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AdityaGhan
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This message was authored by AdityaGhan This message was authored by: AdityaGhan

Re: Sky TV freezes and stops with a machine gun sound

Thank you @MarkGoldsmith!

 

I will try contacting Sky.

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky TV freezes and stops with a machine gun sound

Posted by a Superuser, not a Sky employee. Find out more

@AdityaGhan I know exactly the sound you are referring to as I had it once about a year ago along with a distorted picture (It sounded as though the TV was about to blow up).  I unplugged the Glass TV and left it for about 30 minutes and then plugged it in again.  It resolved the issue and luckily it never returned.

 

Give it a try and if it doesn't resolve it OR if it happens again do as suggested by @MarkGoldsmith  and give Sky a call.  I would also record it on your phone so you have something to show Sky if you need to explain the situation.

 

Good luck.

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AdityaGhan
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This message was authored by AdityaGhan This message was authored by: AdityaGhan

Re: Sky TV freezes and stops with a machine gun sound

Thanks @Fothergill1 , will try that as well

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