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Discussion topic: Sky Live camera not connecting

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This message was authored by Jones1025 This message was authored by: Jones1025

Sky Live camera not connecting

My sky live camera is no longer working, plugged in and tried all the HDMI slots, still showing as no connection...any help advise?
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This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky Live camera not connecting

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jones1025 

 

Sky live has to be plugged into HDMI 1. It will not work plugged into any other HDMI port. Ensure that the HDMI and USB power cable are properly seated.

 

Unplug your Glass TV for a few minutes from the mains and power back on. Does the camera start up (i.e. red light come on for a few minutes then go out?). If it's still not working, there is a small reset button on the underside of the camera, press and hold this for a few seconds to reset it.

 

Failing that you will need to speak to Sky customer services and get a replacement under warranty (we are fellow subscribers on the forum).

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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