Sky Live, the new interactive camera for Sky Glass

[Chrisee]

@G.Confederate is there no room to drop the cable down the back of the set? The unit itself simple sits on top of the TV - there is a magnet that stops it falling off.

The two other ends of the lead simply plug ito one of the downward facing connections on the back of the TV. One attachs to one of the 3 HDMI ports, it doesnt seem to matter which, but if you are in front of the set they are the sockets on the right next to the power lead connector. The other plugs into the USB C socket which is the second one in on the left by the aerial socket. You can attach the little connector box in the lead to the back of the TV with the two self adhesive pads if you want 

[TimmyBGood]

@G.Confederate 

The Glass business model does not include any notion of 'engineer' visits.

[Chrisee]

@GordonTGopher can't see why as the USB connector is in the cut out  and faces down as @TimmyBGood 'spicture shows its no more difficult than plugging in a HDMI lead. The main issue is getting the cable down behind the set. 

[TimmyBGood]

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@Chrisee wrote:

its no more difficult than plugging in a HDMI lead.

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Perhaps slightly fiddlier because the socket is smaller and USB-C cable is too thin to use to push the jack into place.

[Chrisee]

@TimmyBGood the cable is the same thickness on both the HDMI and USB C and of course tge connecter goes in either way round. It was fiddle on my set as its on the table stand as limited access behind so I had to do it blind myself. Actually may be easier wall mounted as you should be able to see the sockets 

[Gregtr]

Had my camera for four days now but every time I switch off the tv and come back latter I cannot get live to work. It says pls connect and try again. The only way to get it to work is to power off glass and switch back on any help please

[Mark39]

Yes, I found connecting both cables a bit fiddly, largely done by feel even with the TV pulled out from its normal position. Aesthetically it's a pity the cable from the connector box to the camera can't be routed less visibly, but it's a small point.

[Terence+Rooney]

Sky Live or watch together does the other person need sky glass as i have not seen any information on this thanks for your help

[SlenderRobert]

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@Terence+Rooney wrote:

Sky Live or watch together does the other person need sky glass as i have not seen any information on this thanks for your help

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Yes, they do. 

[Tim+Adams]

Hi @Terence+Rooney 

Yes, Each household needs Sky Glass, Sky Live and any necessary add-ons (if you want to watch a football match on Sky Sports, each household needs a Sky Sports subscription).

https://www.sky.com/help/home/sky-tv/sky-tv-glass/sky-tv-live/sky-live-apps/articles/sky-live-using-...

Thanks,

Tim

[Tim+Adams]

Hi @Gregtr 

I'll escalate this for you and Sky will invite you to a chat so they can troubleshoot with you.

The link below explains how it works, please lookout for the invite.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks,

Tim 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Gregtr  an invite to chat.

[Gregtr]

Now having new problem with sky live. It's now saying still loading please wait but it never loads

[SKY1992bf]

@Gregtr  Have you tried switching off at the mains for 5 minutes and then restarting 

[Gregtr]

Yes and it then works but I am fed up of doing it several times a day