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Discussion topic: Sky Live Glass Camera Launch & Technical Enquiries

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Live Glass Camera Launch

Posted by a Superuser, not a Sky employee. Find out more

@Miklos wrote:

 

Regardind the watch together feature: what happens when someone in the party DOES NOT HAVE the needed subscription to watch the programme (Like the Sky Movies/Sky sports package) could they still join the watch party?


Apparently they get the sidebar with the video feeds from the other participants, and an advert to subscribe to the appropriate add-on in the main window where the content should be.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky Live Glass Camera Launch

This worked well for Facebook.... cough, cough. (Sarcasm)

This message was authored by PieMark This message was authored by: PieMark

Re: Sky Live Glass Camera Launch

The reasons Facebook dropped portal were not because it was doing badly in sales or performance. 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky Live Glass Camera Launch

Ordered  my Friday night  got today 

I had a play with it and I am impressed 

This message was authored by stereohaven This message was authored by: stereohaven

Re: Sky Live Glass Camera Launch

Posted by a Superuser, not a Sky employee. Find out more

@TimmyBGood wrote:

@Miklos wrote:

 

Regardind the watch together feature: what happens when someone in the party DOES NOT HAVE the needed subscription to watch the programme (Like the Sky Movies/Sky sports package) could they still join the watch party?


Apparently they get the sidebar with the video feeds from the other participants, and an advert to subscribe to the appropriate add-on in the main window where the content should be.


Can you (or anyone else), confirm or deny, that you can only 'watch together' an HD programme? I read elsewhere that was the case.

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LG OLED | Sky Q | EE TV Pro | BT Smart Hub 2 | Apple TV 4K
This message was authored by G.Confederate This message was authored by: G.Confederate

Re: Sky Live, the new interactive camera for Sky Glass

I took delivery of the Sky Live camera yesterday morning but to my dismay I am finding it impossible to fit by myself due to our Sky Glass being wall mounted and it proving extremely difficult to plug the camera in?I called SKY for assistance and after a long discussion including video messages I was unable to resolve my problem.The Sky glass would need to be lifted off of the wall for the camera to be plugged in and that is not within my capabilities as a 66 year old man. I was informed that it isn't even possible to have an engineer come to fit it up so it looks like I will have to send it back.The man I was speaking to said he would call back but that didn't happen.I'm extremely disappointed.

This message was authored by PieMark This message was authored by: PieMark

Re: Sky Live Glass Camera Launch

You can as it's giving me the option on a sky movies uhd film. 

I bet it'll be like the previous comments that if they don't have uhd it wont show for them. 

This message was authored by techman9 This message was authored by: techman9

Re: Sky live


@Chrisee wrote:

@techman9 doubt you are correct as the Sky Live concept was planned from the launch in 2021 as a Sky Glass exclusive. Sky seem quite happy with the sales of Glass despite your apparent view its a disaster. Certainly zero signs Sky are moving out of the TV market.  

 

Certainly in its current form Sky Live needs a data feed from the TV as it lacks its own network connection. The puck has no such output so the concept would need complete re-engineering. 


I suppose it depends if and when they launch v2 of the TV, if that's the case the sheep will follow and get one of those as with the camera they probably won't use in a years time.  I would bet though a puck will be released at some point with compatability with the camera, guess we will wait and see.

This message was authored by stereohaven This message was authored by: stereohaven

Re: Sky Live Glass Camera Launch

Posted by a Superuser, not a Sky employee. Find out more

Thanks @PieMark 

 

I assume that is an on demand UHD movie?

 

Does it give you the option to watch together for live UHD sport?

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LG OLED | Sky Q | EE TV Pro | BT Smart Hub 2 | Apple TV 4K
This message was authored by oj01 This message was authored by: oj01

Re: Sky Live Glass Camera Launch

Posted by a Superuser, not a Sky employee. Find out more

@stereohaven

@PieMark

Pretty sure that I read/saw that UHD isn't available (yet) on Watch Together. So, in the scenario of choosing a UHD movie/sport, the HD version will be shown. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
This message was authored by stereohaven This message was authored by: stereohaven

Re: Sky Live Glass Camera Launch

Posted by a Superuser, not a Sky employee. Find out more

Thanks @oj01.

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LG OLED | Sky Q | EE TV Pro | BT Smart Hub 2 | Apple TV 4K
This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky Live Glass Camera Launch

Posted by a Superuser, not a Sky employee. Find out more

@PieMark wrote:

Quite impressed by it and kids LOVE the games. Especially my 5 year old as he said it's easier to play than switch.  


I think this will really pick up once developers get going and more brands get on board. 

 


Actually its not just kids this geriatric enjoyed a session of Fruit Ninja far more than my dignity should allow.😅 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by PieMark This message was authored by: PieMark

Re: Sky Live Glass Camera Launch

Happy to help test with a movie but don't have sports. 

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky glass live

Posted by a Sky employee

Hi @ToonDude 

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by GordonTGopher This message was authored by: GordonTGopher

Re: Sky Live, the new interactive camera for Sky Glass

Posted by a Sky employee

@G.Confederate wrote:

I took delivery of the Sky Live camera yesterday morning but to my dismay I am finding it impossible to fit by myself due to our Sky Glass being wall mounted and it proving extremely difficult to plug the camera in?I called SKY for assistance and after a long discussion including video messages I was unable to resolve my problem.The Sky glass would need to be lifted off of the wall for the camera to be plugged in and that is not within my capabilities as a 66 year old man. I was informed that it isn't even possible to have an engineer come to fit it up so it looks like I will have to send it back.The man I was speaking to said he would call back but that didn't happen.I'm extremely disappointed.


Sky Live needs to plug into the USB C connector on the back of the TV so unfortunately you will need to find assistance to remove it off wall if it is not possible to plug it in, in situ as requires two people to move it.

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