8

This discussion topic has been answered Discussion topic: Sky Glass

Reply
Avatar for ILoke
Level 1 icon
What's this?
This message was authored by: ILoke

Message posted on ‎12 Jun 2025 09:16 PM

Sky Glass

It says can't connect and keep asking me to

refresh.  I've restarted both my internet and the Sky Glass and still no connection! 

Report post
Post 1 of 9
653 Views
Reply
View answer in the context of this discussion

Best Answers
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1 Answer

Message posted on ‎12 Jun 2025 10:04 PM

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

All

 

This should now be resolved

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

View this Answer within the discussion

Report post
Post 6 of 9
576 Views
0 Likes
Reply

Did this answer not help you?
Reply

All Replies

Avatar for AJP2018
Level 0 icon
What's this?
This message was authored by: AJP2018

Message posted on ‎12 Jun 2025 09:19 PM

Re: Sky Glass

We are having the same issue. Says signal is strong when checking settings and also Internet clearly working on other devices

Report post
Post 2 of 9
643 Views
Reply
Avatar for Jporch316
Level 13 icon
What's this?
Superuser
This message was authored by: Jporch316

Message posted on ‎12 Jun 2025 09:33 PM

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

Yes I'm also getting this problem

 

image.jpg

 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Report post
Post 3 of 9
619 Views
0 Likes
Reply
Avatar for Mark353
Level 1 icon
What's this?
This message was authored by: Mark353

Message posted on ‎12 Jun 2025 09:35 PM

Sky glass says there's no connection

Sky glass not working. Turned off WiFi and rebooted tv but still says there's no connection. WiFi says its excellent on it though😡😡😡
Report post
Post 4 of 9
610 Views
Reply
Avatar for Jporch316
Level 13 icon
What's this?
Superuser
This message was authored by: Jporch316

Message posted on ‎12 Jun 2025 09:38 PM

Re: Sky glass says there's no connection

Posted by a Superuser, not a Sky employee. Find out more

Yes mine is the same 

 

 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Report post
Post 5 of 9
604 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1 Answer

Message posted on ‎12 Jun 2025 10:04 PM

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

All

 

This should now be resolved

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 6 of 9
577 Views
0 Likes
Reply

Did this answer not help you?
Avatar for ILoke
Level 1 icon
What's this?
Topic Author
This message was authored by: ILoke

Message posted on ‎12 Jun 2025 10:10 PM

Re: Sky Glass

No it's not

Report post
Post 7 of 9
565 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎12 Jun 2025 10:12 PM - last edited: ‎12 Jun 2025 10:13 PM

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@ILoke Glass & Streams puck all came back on their own accord without any user intevention, if yours hasn't try unplugging and plugging the set back in.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 8 of 9
562 Views
0 Likes
Reply
Avatar for Jporch316
Level 13 icon
What's this?
Superuser
This message was authored by: Jporch316

Message posted on ‎12 Jun 2025 10:29 PM

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

Ye mines back up and running 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Report post
Post 9 of 9
543 Views
Reply
Reply