Sky Glass won’t connect to Broadband

[JDM100593]

Hi, I have a 65" Sky Glass, I'm having an issue with it connecting to WI-FI.. It would connect to the Router but not the internet. Now I've reset the network settings on the TV & done a full reset on the TV it won't accept my Wi-Fi password at all! All other devices are fine. I'm pulling hair out. I've done standard pull the plug on the TV & Router nothing works 😞 

[Addie15]

Hi there, @JDM100593. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[JDM100593 · Accepted solution]

I have fixed this issue, I had to change the password on my router this allowed me to connect with no issues