This discussion topic has been answered Discussion topic: Sky Glass wakey wakey
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Message posted on 31 Dec 2023 09:46 AM
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Good morning..
The other day I assumed my remote was on the blink as it had failed to connect to the TV on a few recent occasions.
Sky sent me a new one which was working perfectly well, but I think I've identified a problem.
The TV will not wake up to turn on (of a morning) with the remote.
The only fix is to power the TV up via the side button, then everything works well until the process repeats itself in the morning.
I have all voice automation turned off, so I can only do a vocal command by pressing the mic button on the remote..
Any ideas??
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Message posted on 31 Dec 2023 01:04 PM
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That's correct.
I had over night power saving disabled in QS023 and didn't have the issue.
once the TV updated to QS24 I enabled it again and has been ok since (touch wood)
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Message posted on 31 Dec 2023 09:54 AM
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Re: Sky Glass wakey wakey
Just to add,
2 remotes, same issue, so we can rule that out.
And I've rebooted the TV by turning it off at the mains several times.
I've tried the current suggestions throughout the threads and wouldn't post unless I was confident this was something curious, new, or I'm missing something obvious..
Message posted on 31 Dec 2023 11:08 AM
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Re: Sky Glass wakey wakey
Have you re-toggled the power saving options off?
Message posted on 31 Dec 2023 11:09 AM
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Re: Sky Glass wakey wakey
I'll give that a go and report back thankyou.
Message posted on 31 Dec 2023 12:39 PM
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Re: Sky Glass wakey wakey
I had this issue until I disabled over night power saving and the issue went away.
Since the QS024.011.00P update I have re enabled the power saving and have not seen the issue on thata version.
Message posted on 31 Dec 2023 12:41 PM
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Re: Sky Glass wakey wakey
Thanks, are you saying that you disabled then re enabled the overnight power save in the latest version and the issue has been resolved now?
(Keeping overnight power save on)
Message posted on 31 Dec 2023 01:04 PM
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That's correct.
I had over night power saving disabled in QS023 and didn't have the issue.
once the TV updated to QS24 I enabled it again and has been ok since (touch wood)
Message posted on 31 Dec 2023 01:05 PM
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Re: Sky Glass wakey wakey
Thanks for the replies. Sincerely appreciated 🙏
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