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Discussion topic: Sky Glass set up picture distorted

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This message was authored by: HughC3

Message posted on ‎29 Sep 2024 05:57 PM

Sky Glass set up picture distorted

Switched on new sky glass tv to try and set up.  Can't see picture just different coloured lines???

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This message was authored by: mikealanr

Message posted on ‎29 Sep 2024 10:11 PM

Re: Sky Glass set up picture distorted

Posted by a Superuser, not a Sky employee. Find out more

@HughC3 

 

Try turning it off at the mains for at least 10 minutes and try again. If that doesn't work you will need to speak to Sky Customer Service (we are fellow subscribers here on the forum).

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: HughC3

Message posted on ‎01 Oct 2024 10:23 AM

Re: Sky Glass set up picture distorted

Thanks for your post.  It looks like the fault is within the tv.  They are going to replace within a couple of days.

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