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Discussion topic: Sky Glass remote won’t turn on TV sometimes

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This message was authored by SteveWestrip This message was authored by: SteveWestrip

Sky Glass remote won’t turn on TV sometimes

My Sky Glass remote has stopped turning on the TV about 50% of the time. I can turn on the TV with the button on the side of the TV and then the remote works fine after that. Never had a problem with the remote in any other way ......just occasionally not being able to turn it on.

 

I am flummoxed by this and really can't think what it could be. Anyone got any ideas?

 

Thanks in anticipation!

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This message was authored by JLX25 This message was authored by: JLX25

Re: Sky Glass remote won’t turn on TV sometimes

I also have the same issue and it only seems to have started happening the last couple of weeks. Hoping someone has an idea how to resolve this.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Glass remote won’t turn on TV sometimes

Posted by a Superuser, not a Sky employee. Find out more

Have you tried any of the following suggestions to see if that helps:

 

Check the batteries
An easy way to check is to cover the buttons slightly on your Sky remote with your hand. You should see a white backlight behind the buttons. If you don't see the backlight the issue is the power with the remote, so potentially a battery issue.

Check the battery compartment to make sure the paper used to protect the battery has been fully removed. It might have ripped when being removed leaving some behind.

Still can't see the backlight? It’s likely you need to replace the two AAA batteries.

Pair the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

SteveWestrip
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This message was authored by SteveWestrip This message was authored by: SteveWestrip

Re: Sky Glass remote won’t turn on TV sometimes

If you read what I described as the original issue then your suggestions are not likely so solve anything.

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky Glass remote won’t turn on TV sometimes

Crossing off the basic issues is a good place to start🤔

Exiled in HH
This message was authored by jmgooding This message was authored by: jmgooding

Re: Sky Glass remote won’t turn on TV sometimes

Me too. Did anyone manage to resolve this? Thanks

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