Discussion topic: Sky Glass problems
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Message posted on 31 Oct 2024 06:46 PM
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Sky Glass problems
I've had problems since getting Sky Glass since first purchasing it we'll over 12 months ago. The TV keeps glitching, it turns itself on and off, sometimes 4 and 5 times within a few minutes, it changes channel on its own, it freeze, when I press pause, it only stays on pause briefly, I can't always watch something till it ends because it loses the programme then won't come back on. I've tried everything Sky advisers have asked me to do, but to no avail. My inernet connection is fibre and SKY agree that I have the best package with the fastest download. Sky had to swap my first Sky Glass TV fuel to it making a sound like a propeller, but this TV is even worse. I'm paying for something which I can't fully use. Every time I ring Sky they keep fobbing me off by asking me to do the things they asked me on my previous phone call. Any advice please?
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All Replies
Message posted on 31 Oct 2024 06:52 PM
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Re: Sky Glass problems
I've escalated your post to the online sky community team .... lookout for an invitation to chat .... possibly tomorrow
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 01 Nov 2024 11:13 AM
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Re: Sky Glass problems
Thanks for escalating. We've sent an invite to @James-Robinson.
Tom
Message posted on 03 Nov 2024 11:40 AM
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Re: Sky Glass problems
Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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