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Discussion topic: Sky Glass problems

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This message was authored by: James-Robinson

Sky Glass problems

I've had problems since getting Sky Glass since first purchasing it we'll over 12 months ago. The TV keeps glitching, it turns itself on and off, sometimes 4 and 5 times within a few minutes, it changes channel on its own, it freeze, when I press pause, it only stays on pause briefly, I can't always watch something till it ends because it loses the programme then won't come back on. I've tried everything Sky advisers have asked me to do, but to no avail. My inernet connection is fibre and SKY agree that I have the best package with the fastest download. Sky had to swap my first Sky Glass TV fuel to it making a sound like a propeller, but this TV is even worse. I'm paying for something which I can't fully use. Every time I ring Sky they keep fobbing me off by asking me to do the things they asked me on my previous phone call. Any advice please?

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This message was authored by: Jporch316

Re: Sky Glass problems

Posted by a Superuser, not a Sky employee. Find out more

Hi @James-Robinson 

 

I've escalated your post to the online sky community team .... lookout for an invitation to chat .... possibly tomorrow 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
This message was authored by: Tom-W19

Re: Sky Glass problems

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @James-Robinson.

Thanks
Tom
This message was authored by: Addie15

Re: Sky Glass problems

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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