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Discussion topic: Sky Glass not working for live streaming

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This message was authored by: Helly2

Message posted on ‎13 Jan 2025 08:28 PM - last edited: ‎14 Jan 2025 09:01 AM by Community Manager

Sky Glass not working for live streaming

I have the same problem but direct to my glass TV and puck - just a message to indicate downloading the channel then nothing.

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This message was authored by: mikealanr

Message posted on ‎13 Jan 2025 08:32 PM

Re: Sky Go not working for live streaming

Posted by a Superuser, not a Sky employee. Find out more

Hi @Helly2 

 

You will need to provide some more info. What exactly is the issue with go? And if you are seeing a loading message, have you rebooted in the first instance? Is your Internet working on other devices?

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎06 Jun 2025 11:39 AM

Re: Sky Glass not working for live streaming

I had the same issue and fixed it by doing a full power cycle—turned the TV off at the plug for a minute, then back on. That sorted the live streaming delay.

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Message posted on ‎11 Jun 2025 12:03 PM

Re: Sky Glass not working for live streaming

I had weird issues like this before, and it turned out my WiFi was strong in general but patchy near the TV. I got a powerline adapter and that sorted the signal drops. Also, weirdly enough, streaming using a camera from https://store.insta360.com/water-sports worked fine even when live TV didn’t, so it felt like some live services are more sensitive to connection hiccups.

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