Sky Glass - muffled sound

[KevM]

The muffled sound issue appears to be a hardware problem with the Sky Glass panels. 

This may prove to be a problem if you are out of the 2 year warranty. A repair or a new panel may need to be paid for out of your own pocket. 

It would be useful to know if anyone has had to pay for a repair which worked. 

[Jporch316]

@KevM 

Some of the earlier units had muffled sound issues . Seems to have been less of an issue the last 12 months as o haven't seen many posts 

[Exiled-in-HH]

If anyone has muffled sound ... wouldn't they report it Sky and request a replacement during the warranty period🤔

[KevM]

They should do. 

Other chats reveal that people are using workarounds. Maybe because they're not aware it's a hardware issue. 

[KevM]

Muffled sound appeared on my unit just as the 2 year warranty expired. 

[Exiled-in-HH]

Using workarounds is never a good idea within the warranty period🤔

Hopefully they are also reporting the issues to Sky?

[KevM]

Hopefully. 

Raising awareness should help with that. 

[Tom0117]

Mine wich is a month old is now muffled and sound horrendous I'm a new sky customer and this is so off putting 

[KevM]

Contact Sky. To be fair, they fixed my issue. 

[Lala24]

Like many I've read about, ours started the muffled sound only on certain channels just after the 2 year warranty expired, when it's a common issue surely the tv should be replaced.  I now need to pay for a new one. Considering moving away from Sky now, I was advised to get Sky glass by Sky due to signal issues and now this happens. Seems to be a money making scam. 

[KevM]

All I can suggest is to plead your case as best you can and to use the information here to your advantage. 

[Pete2511]

It's not a solution and far from ideal, but a work around would be to connect a sound bar or other similar periphial and change the settings so sound comes out of that. 

[Jendayie]

I had 2 replacements over 2 years ago and now out of warranty. The muffled, underwater sound is impossible. I now have to use bloodroots headphones too listen so only one person can watch! Just as well I live alone!

Does anyone know if a soundbar would resolve this problem?