Sky Glass keeps stuttering and rebooting

[scalyback]

Every Sunday for the past thrre weeks not only does my 55" Sky Glass lose it's network connection but my whole Sky environment drosp, i have Sky fibre broadband and have run a ethernet cable through to my Sky Glass from the router so why oh why oh why does it say lost wifi connection, i can swithc that off but we have to turn off Sky Glass at the mains every night as we had other issues. Surely this can't be a one off, Sky customer since the 80's and I think this is the first time i have wanted to through my Sky equipment out of the window.

I would ring Sky but have to wait in line for more than an hour usually and I have better thing to do on a weekend when I am home from work.

[peter-marlow+1966]

Why are you  using  the WiFi settings  in sky glass. If you have it connected  with  a  ethernet  cable? Also what is your  broadband speed?

[scalyback]

Wifi automatically turns back on the Sky Glass for some reason and 200MB+  broadband download speed.

Just gone through it all on a video call with my wife I watched her turn off wifi and then watched the stutter and when she checked the network oh look wifi switched on.

[MarkGoldsmith]

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@scalyback wrote:

Wifi automatically turns back on the Sky Glass for some reason and 200MB+  broadband download speed.

Just gone through it all on a video call with my wife I watched her turn off wifi and then watched the stutter and when she checked the network oh look wifi switched on.

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When disabling the Wifi in the Sky Glass settings, its always best to then reboot the TV by unplugging it for a couple of minutes to ensure its picked up the network change.

[scalyback]

Rebooted Sky Glass still the same error it is now turned off at the mains till i get home and raise a call to Sky to come and fix the bugger