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Discussion topic: Sky Glass keeps freezing

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This message was authored by HK2 This message was authored by: HK2

Re: Sky Glass keeps freezing

Hi.  I'm using sky broadband superfast with average speed 70 mbps. 

This message was authored by HK2 This message was authored by: HK2

Re: Sky Glass keeps freezing

Oh also, the router is right next to the tv with nothing between to cause interference. Nothing else was using the WiFi when the tv froze yesterday. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Glass keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@HK2 wrote:

Oh also, the router is right next to the tv with nothing between to cause interference. Nothing else was using the WiFi when the tv froze yesterday. 


@HK2 out of curiousity, if possible have your tried moving the router slightly further away from the TV and seeing if that helps at all?



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This message was authored by HK2 This message was authored by: HK2

Re: Sky Glass keeps freezing

That's an interesting suggestion. All my wires are chased into the wall, so that's not easily done. The router is approximately three feet adjacent to the TV. Both are facing out into the room. 

Peeseagee
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This message was authored by Peeseagee This message was authored by: Peeseagee

Re: Sky Glass keeps freezing

@Greenfingers001 @Padam_Padam @Jporch316 @MarkGoldsmith @HK2 

Been using the TV wireless instead of the ethernet cable. Thought it had cured the freezing... It hasn't.

The TV is about a foot away from the router with nothing blocking it.

This message was authored by HK2 This message was authored by: HK2

Re: Sky Glass keeps freezing

I have yet to find a solution to the issue either ☹️

This message was authored by HK2 This message was authored by: HK2

Re: Sky Glass keeps freezing

Today we learned that in the tv settings is a WiFi on/off toggle. Apparently the tv will still use WiFi when the Ethernet cable is connected, unless the WiFi toggle is turned off. I'll report back in a couple of weeks if this sorts the problem. 

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