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Discussion topic: Sky Glass keeps disconnecting from the internet.

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This message was authored by CRISB65 This message was authored by: CRISB65

Re: Sky Glass keeps disconnecting from the internet.

Having the same issue, Sky Broadband and Router approx 4 metres from TV in same room in line of sight. The situation has been getting worse yet all other devices are returning WiFi speeds of 130 plus. Engineer coming tomorrow as they say they don't think it is the TV.  That seems odd but let's see. I have asked them to list it as loss of service because the price they charge for not getting what you pay for is not on.

This message was authored by Brooksy1995 This message was authored by: Brooksy1995

Re: Sky Glass keeps disconnecting from the internet.

Please can you let me know how you get on / update once engineer has visited. Im still facing the same issue also. Just wondering how best to go about resolving it with sky. @CRISB65 

This message was authored by CRISB65 This message was authored by: CRISB65

Re: Sky Glass keeps disconnecting from the internet.

So now the remote has decided not to work! No volume and voice does not respond.  I have been told a new remote is being sent out so interesting to see how the engineer gets it to do anything. I think the set is faulty but have to wait without what I pay for until the due process is done. Remote may not be here till Fri so no TV till then.  TV just out of cooling off and now wish I had just gone to Currys to be honest

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Glass keeps disconnecting from the internet.

Posted by a Superuser, not a Sky employee. Find out more

@CRISB65 wrote:

So now the remote has decided not to work! No volume and voice does not respond.  I have been told a new remote is being sent out so interesting to see how the engineer gets it to do anything. I think the set is faulty but have to wait without what I pay for until the due process is done. Remote may not be here till Fri so no TV till then.  TV just out of cooling off and now wish I had just gone to Currys to be honest


@CRISB65 a couple of things which may help fix the remote:

 

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel.

 

Last option is to take the batteries out and leave them out for several hours (perhaps overnight) then put them back and see if that helps. A few people have reported on the forum that has resolved some remote issues for them.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by CRISB65 This message was authored by: CRISB65

Re: Sky Glass keeps disconnecting from the internet.

Thank you Mark,

Tried the twist and the buttons to no avail. Will leave batteries out overnight. It appears it is a common issue not that it helps me 😆

This message was authored by Brooksy1995 This message was authored by: Brooksy1995

Re: Sky Glass keeps disconnecting from the internet.

@CRISB65 - Did you get a resolution with an engineer?

This message was authored by Robertcg This message was authored by: Robertcg

Re: Sky Glass keeps disconnecting from the internet.

See my comments on other threads. I believe the Glass product is flawed. I had multiple error messages all blamed on connectivity or slow broadband, especially as I'm with BT. I have 900 incoming on fibre and worst Wi-Fi in house is 150 and no problems with any other devices. I've been told to use an Ethernet cable but TV keeps looking for Wi-Fi regardless. I've restarted numerous times but given up. Don't let the 2 year warranty expire without resolution. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Glass keeps disconnecting from the internet.

Posted by a Superuser, not a Sky employee. Find out more

@Robertcg wrote:

See my comments on other threads. I believe the Glass product is flawed. I had multiple error messages all blamed on connectivity or slow broadband, especially as I'm with BT. I have 900 incoming on fibre and worst Wi-Fi in house is 150 and no problems with any other devices. I've been told to use an Ethernet cable but TV keeps looking for Wi-Fi regardless. I've restarted numerous times but given up. Don't let the 2 year warranty expire without resolution. 


You also need to disable the WiFi int he Glass settings otherwise yes it will need switching back over to it.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Robertcg This message was authored by: Robertcg

Re: Sky Glass keeps disconnecting from the internet.

Turned Wi-Fi off in settings but just turns itself back on. Given up with Ethernet.

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