Sky Glass is a joke

[sanibelsands]

I decided to ask Sky to help me buy a new TV and experience a great new experience. TV delivered, Sky Puk delivered, great seedless delivery with such good environmental characteristics - no plastic all recyclable, brilliant.

Well done Sky.

Unfortunately this has all failed due to the service I get - broadband drops out. Myself and my son cannot watch high definition together in separate rooms. 
I love my sport and TV, sad I know but the Sky service is rubbish, bit like that advert on TV you see with blinkered people, that is of course that can actually speak to someone other than the self help and the Skybot. 
You are sent round a loop of generic bots and help programmes. I live in a block of flats and checked that the service performance was good enough for Sky Glass.

The "Sky experts" always point to the fact that the problem is in your house. My set up has not changed from Sky Q to Sky Glass. So it must be my problem.........not! 
Sky your experts say it's my tech and my set up that is the problem. Watching the England game tonight and it dropped 8 times. Yes my son is watching the game in his room at the same time. We both lost signal. But it's our fault.

Had enough, struggle to speak to anyone and when I do it's my fault.

15 years with Sky...........I can't bin it because I am locked into a repayment programme.

Can't even find the boss man's email to rant and rave at him. 

Sky, a loyalty programme with no loyalty.

I know I will never get an answer and I will just have to swallow my pride and suck it up.

Feel like blocking next months payment but then I am in breach of contract.

Really hacked off about making the upgrade.

Thanks Sky you have really given me some great TV moments but not an upgrade experience. But of course you are delivering it, but my block of flats can't receive it.

I know there was a reason why I didn't return my old equipment, I will probably need it again.

[Tim+Adams]

Hi @sanibelsands 

There's one fundamental change in your setup when you changed from Sky Q to Sky Glass - that's Sky Glass is entirely internet.

What speed do you get if you do a Netflix speed test via the app?

Open Netflix on Sky Glass

From the Netflix homescreen, go left to open the menu.
From the bottom of the menu, go right and select Get Help.
Select Check your Network.

If you are within the first 31 days you still have cancellation as an option.

https://www.sky.com/help/articles/cancel-sky-tv

Thanks,
Tim

[TimmyBGood]

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@sanibelsands wrote:

My set up has not changed from Sky Q to Sky Glass. 

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As @Tim+Adams indicates, your 'set up' has fundamentally changed.  Live television in Sky Q is broadcast from geosynchronous satellite, received on a satellite dish (even in flats) and cabled to the main Q box, and that's absolutely not the case with Sky Glass/Stream.

[sanibelsands]

Thank you for your input. 

I am currently getting 49 on the Netflix app. It's the "drop outs" I constantly get which is annoying me - in the morning and in the evening. Especially on UHD which I know is space hungry.

I understand that I now have an internet based TV. But why say yes your connection is ok when it is not.

[Chrisee]

@sanibelsands any streaming device requires a good regular data feed. The issue with wifi is that many things can cause interference that causes errors in the data feed. These can vary during the day or night and sound to be part of your problem.

There are things you can do to improve things firstly if its practical use an ethernet cable to connect the units to your router. However often that is not practical so what can you do to improvec wifi.

First and simplest is to power down your internet router for 30 seconds as with modt rdbooting the router. forces it to find the least congested wifi channel in your home (i.e. a different channel than your neighbour's networks are using).

Second and also pretty non-technical is to make sure the router's wifi signal is not being blocked by furniture and radiators and the like by having it as high as possible. While doing that move any wireless equipment like cordless phones away from it.

There are other things you can do including buying third party kit to improve your home network but try the ideas above first.