Discussion topic: Sky Glass - frozen screen with error message “Please wait for your programme to load”

This message was authored by: Puzzled · ‎17 Dec 2023

Error message appears when changing channel.

router and booster checked and fine

line test reflects good signal

only thing I haven't done is a factory reset.

This message was authored by: MarkGoldsmith · ‎17 Dec 2023

I wouldn't do a factory reset in this case as it can cause other issues and may prevent you from being able to relink your glass to your Sky account.

did you do a speed test via the Netflix app from the glass. Open Netflix go to get help then check your network.

Sky Stream, Sky Glass Air and Sky Broadband customer

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