Sky Glass freezing

[Anonymous]

This has just started happening to me, and I have seen other similar posts.

I have had the Sky Glass for three years, it's always been connected via Ethernet. Never had an issue until this last week. 
I run my own aerial, satellite and tech business (for 21years) so know how to fault find. Here's what I have done: 

watched the same apps through my Virgin box which is connected to the same Virgin hub two foot to one side of the Sky Glass TV. The Virgin box plays faultlessly.

Checked that wifi is off( it is). 
disconnected the ethernet lead and reinstated the wifi.

Changed ethernet leads.

Changed ports in the hub.

reset the Sky Glass to factory settings then reinstalled.

tested the speeds on Betflix on both the Sky Glass TV and the Virgin box (it's around 91mbps on Sky Glass, 170+mbps via Virgin).

rebooted my router.

depowered sky glass.

depowered both sky glass and router simultaneously.

Hit sky glass with a sledgehammer (not really, but I felt like doing it!)

Spoke to Sky advisor who suggested the ethernet cable was probably getting interference from the wifi or electrical impulses, and to disconnect it and move the router further away...

I honestly cannot think of anything else that may be the issue.

The ONLY thing that has changed is that my Sky subscription ended...

Is there anyone else who is or has experienced the exact same as me please? Better still would be an answer, even if it's just to say Sky Glass is badly flawed.

cheers 

[Exiled-in-HH]

Others have ended their Sky TV subscription and continued using their Sky Glass TVs🤔

Have you informed Sky about the issue?

Do you have Sky Protect-Device insurance?

How old is the Sky Glass TV?

[Anonymous]

Read my post.

why would you not use a TV you own?? Again, not worth posting your non answer

[Exiled-in-HH]

Well very pertinent information is missing ... all the questions should be easy to answer🤔

So you have reported the  issue to Sky ... did you follow up with your results?

You seemed to think it was related to the end of your subscription ... others are using Sky Glass TVs without a subscription😉

[Anonymous]

If you read my post I said that I spoke to Sky.

the TV age is irrelevant unless there is a fault known to develop on these models.

all software is up-to-date and all tests have been listed.

You need to move on mate as you aren't offering advice, you're just trying to be clever.

Please do not respond unless you have a valid suggestion or answer.

[Exiled-in-HH]

OK ... any TV can develope faults ... so age is an important factor😉

[Anonymous]

**bleep** off you **bleep**

[Exiled-in-HH]

Hopefully you spoke to the Sky CSs agents more politely😉

[simmondsg]

Yes I am also now experiencing freezing and lip sync issues when connected via Ethernet cable directly to BT Broadband router running at 72mbps so more than 25 required for sky Glass it got so bad recently that I had to switch over to Starlink for a few days during this time it worked perfectly so not sure if the issue is related to openreach or sky but it's definitely not a WiFi issue as Starlink works fine over WiFi