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Discussion topic: Sky Glass continues to freeze

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This message was authored by Brian0501 This message was authored by: Brian0501

Sky Glass continues to freeze

Watching the Olympics picture freezes sound continues then visa versa why?...not paying for such poor service 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Glass continues to freeze

Posted by a Superuser, not a Sky employee. Find out more

@Brian0501 wrote:

Watching the Olympics picture freezes sound continues then visa versa why?...not paying for such poor service 


How do you have it connected to the internet via Wifi or ethernet cable?

 

What broadband speed are you getting to you property?

 

What download speed is the Glass actually getting? (to check this, open Netflix on the Sky Glass, go to Get Help -> Check Your Network and it will run the diagnostic)

Sky Stream and Sky Broadband customer

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky Glass continues to freeze


@Brian0501 wrote:

Watching the Olympics picture freezes sound continues then visa versa why?...not paying for such poor service 


Is that via the BBC or Eurosport or Discovery+?

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