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This discussion topic has been answered Discussion topic: Sky Glass and Sky Q

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This message was authored by: System1

Sky Glass and Sky Q

We were told by Sky that we could use our sky Q and sky glass together in separate rooms.  I'm annoyed as I was told we could by the advisor.  Can this be done as can't see it can


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This message was authored by: SKY1992bf Answer

Re: Sky Glass and Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@System1  You were misinformed, it can't be done it's one or the other 

 

in fact ordering glass automatically starts the cancellation and returns process of sky Q services and hardware 


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: SKY1992bf Answer

Re: Sky Glass and Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@System1  You were misinformed, it can't be done it's one or the other 

 

in fact ordering glass automatically starts the cancellation and returns process of sky Q services and hardware 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

Did this answer not help you?

This message was authored by: BenJoBanjo

Re: Sky Glass and Sky Q


@System1 wrote:

We were told by Sky that we could use our sky Q and sky glass together in separate rooms.  I'm annoyed as I was told we could by the advisor.  Can this be done as can't see it can


The only way you could do this would be to cancel the Sky Streaming TV package (Essential or Ultimate) on the Glass TV and revert to Sky Q. You would keep the Glass TV (and continue to pay for it if on a loan agreement) and use it as a monitor/sound system. You can attach a Sky Q box (a main or a mini) to the Glass TV via HDMI. 

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