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This message was authored by: Jumanji7038

Sky Glass and Netflix

Hi,

If I cancel my Sky Ultimate TV Subscription and keep the Sky Glass with a Sky Account, can I use the Netflix app on the TV and pay for the subscription seperately (or through Sky Billing), or will the app no longer work at all as Netflix is bundled with the TV package only?


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This message was authored by: mikealanr Answer

Re: Sky Glass and Netflix

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jumanji7038 

 

Your TV will loose access to the TV guide but apps will continue to work. See: https://www.sky.com/help/articles/sky-glass-without-a-subscription

 

In terms of netflix billing, this will revert back to netflix once your subscription is cancelled, it's not possible to keep billing via Sky for netflix on its own. Once your subscription is cancelled, netflix should revert to the card stored on the account or if there isn't one will pause your subscription until one is added.

 

https://help.netflix.com/en/node/41049

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr Answer

Re: Sky Glass and Netflix

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jumanji7038 

 

Your TV will loose access to the TV guide but apps will continue to work. See: https://www.sky.com/help/articles/sky-glass-without-a-subscription

 

In terms of netflix billing, this will revert back to netflix once your subscription is cancelled, it's not possible to keep billing via Sky for netflix on its own. Once your subscription is cancelled, netflix should revert to the card stored on the account or if there isn't one will pause your subscription until one is added.

 

https://help.netflix.com/en/node/41049

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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