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Discussion topic: Sky Glass & Sky Stream Playlist issues 01/02/2024

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This message was authored by Wobdot This message was authored by: Wobdot

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

My playlist has gone, I'm happy in one way as I had programs which I couldn't delete 

This message was authored by Nikkynaks This message was authored by: Nikkynaks

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

My playlist is back!!!!! 😁

This message was authored by Anders73 This message was authored by: Anders73

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

Mine is alive too! 

This message was authored by Jimjob This message was authored by: Jimjob

Sky Glass Playlist Not Working

My Sky Glass Playlist has disappeared, along with my wife's and another playlist. When I try and add a programme to my playlist it confirms its done it, but it doesn't show on my playlist. I've tried turning the TV off at the mains, but so far no luck. Very frustrating - any help please 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Glass Playlist Not Working

Posted by a Superuser, not a Sky employee. Find out more

@Jimjob 

Your post has been merged into this joint Glass/Stream thread on this issue. Sky are aware of the problem. Some customers are stating it's working again for them.,


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

Posted by a Superuser, not a Sky employee. Find out more

@Wobdot wrote:

My playlist has gone, I'm happy in one way as I had programs which I couldn't delete 


@Wobdot  This is just a glitch which will be resolved soon.  When the Playlist returns it will come back with all the programmes that were originally on it.   I have never had a problem with removing things from my playlist.  If they don't delete in the usual way then go to Manage All and delete from there.

 

If you are meaning you can't delete from the Continue Watching rail then that is a completely different and frustrating experience.

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This message was authored by Elf This message was authored by: Elf

Playlist is empty,

Our playlists have emptied, even new programmes added over the last couple of days. They are showing in the manage section,  but are not available to watch. They were all in the playlists yesterday. Any suggestions other than adding them all again?

This message was authored by WillboBaggins This message was authored by: WillboBaggins

Re: Sky Stream Continue Watching

Thank you

This message was authored by PSC133 This message was authored by: PSC133

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

My playlist and continue watching rails have now returned.

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1 Answer

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

Posted by a Superuser, not a Sky employee. Find out more

All

 

Customers should start to see their playlists returning, if yours hasn't you don't need to take any action, please be patient and it will return on it's own.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Loue This message was authored by: Loue

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

Mine now all working - clearly sky issue 

This message was authored by Home+75 This message was authored by: Home+75

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

If you go into settings then click on update apps it resolves the issue.

This message was authored by Anders73 This message was authored by: Anders73

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

@Fothergill1 thank you! I've had a programme I've not been able to remove in a playlist for months! I never knew you could remove stubborn ones using "manage all"

😁👌

This message was authored by Lin+B This message was authored by: Lin+B

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

My playlist now restored. 

This message was authored by GingerLC55 This message was authored by: GingerLC55

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

Yeh all back 👍😃

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