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Discussion topic: Sky Glass & Sky Stream Playlist issues 01/02/2024

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This message was authored by TheWarings This message was authored by: TheWarings

My Playlist history has disappeared

All the previously added programmes in my playlist have disappeared. It's only giving option to Manage All or Sky Store Purchases

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Continue watching rail

Posted by a Superuser, not a Sky employee. Find out more

@Ian283  I have merged your post to this existing thread that is discussing the same issue, the thread you used was an older thread where this is a new issue today.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Linsey1 This message was authored by: Linsey1

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

I've just found everything via the manage all button. But still really frustrating!! 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Continue watching rail

Posted by a Superuser, not a Sky employee. Find out more

@GD1 wrote:

@Ian283  I have merged your post to this existing thread that is discussing the same issue, the thread you used was an older thread where this is a new issue today.


@GD1 If you can't do it yourself might be worth asking a CM to lock the older thread to save any confusion 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


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This message was authored by Lucie101282 This message was authored by: Lucie101282

Programs disappeared from sky glass playlist

Programs on my sky glass playlist have disappeared 

This message was authored by James3261 This message was authored by: James3261

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

I've called Sky and said they do a system update. Made no difference! Useless.

This message was authored by KirstyLO This message was authored by: KirstyLO

Vanishing playlist

Twice our playlists have disappeared off the sky glass TV. Can I retrieve them or prevent it happening? Can't remember all the things on there to re add everything?
GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Continue watching rail

Posted by a Superuser, not a Sky employee. Find out more

@SKY1992bf  Don't really think it's an isse as no one is adding to the thread.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Programs disappeared from sky glass playlist

Posted by a Superuser, not a Sky employee. Find out more

@Lucie101282 @TheWarings 

Your posts have been merged into this joint Glass/Stream thread on this issue. Sky are aware of the problem. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Continue watching rail

Posted by a Superuser, not a Sky employee. Find out more

@GD1 wrote:

@SKY1992bf  Don't really think it's an isse as no one is adding to the thread.


@GD1  Fair enough, might be something to keep in mind if you see a sudden major influx on that thread 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

Posted by a Superuser, not a Sky employee. Find out more

For anyone recently joining this thread who missed my earlier post.


A little work around for the issue. If you go to the manage all button on the playlist it still lists the shows (as a list in alphabetical order) you can use that in the interim whilst Sky fix the issue.

 

The tracking of what episodes you have watched it also still working on each individual show based on my testing.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by Abbi93 This message was authored by: Abbi93

Layout change on playlist

i just went onto my play list and I can no longer see a photo with each program title. It now states manage all and I have to click on this and then see all of the program names in a list but no cover photo. I really don't like this new layout! Can I change it back to how it was before? 

This message was authored by Anders73 This message was authored by: Anders73

Re: Layout change on playlist

Hi @Abbi93 it seems it's a larger issue that's being investigated by Sky. Hopefully will be resolved soon. 

This message was authored by Happyglass9 This message was authored by: Happyglass9

Playlist selections on Glass have disappeared

I wanted to watch something from a playlist, but none of the programmes I had added over past weeks, were on the playlist, with a message stating "you haven't added anything to your playlist yet"

I have 5 separate playlists for different family members & subjects, strangely an odd few programmes were there but these were ones I had tried to remove a little while ago, but was unable to do so because the "remove" button was not available.

I tried a reboot to see if the playlists would be restored but they weren't.

The TV guide showed that programmes should be on the playlists but the playlists didn't agree.

 

I experimented by removing a programme from the TV Guide list & then adding it again, but it didn't appear on the playlist when I went in to check.

 

Has anyone else had this problem? If so, is there a solution or do I have reinstate the programmes from scratch.  Any advice will be welcomed.

 

 

 

 

 

This message was authored by angeleyes37 This message was authored by: angeleyes37

Re: Sky Glass & Sky Stream Playlist issues 01/02/2024

Least I know my kids didn't just delete my lists hopefully will be fixed soon 🤞🙏

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