Why have the playlists disappeared

[Chafin]

My playlist has disappeared from my Sky Glass. Even when trying to save it's not saving 

[Daniel0210]

@Chafin 

Your post has been merged into this joint Glass/Stream thread on this issue. Sky are aware of the problem. 

[PeterGleadell]

Today 01/02/2024 something strange has happened to Playlist.

Allthe items in every subsequent Playlist have copied to the first Playlist. Also some of the items are no longer on the subsequent Playlist.

For example I hav 40 items in my Playlist there are now only 6.

The other 34 items have moved to the first Playlist which is not mine.

[GD1]

@PeterGleadell  I have merged your post to this existing thread that is discussing the same issue in the Glass forum

[ChezzaBlackburn]

I have the medium sky glass TV as well as a separate puck. No amount of rebooting helps. The workaround of viewing the list via the "Manage All" widget within the playlist works in the interim. 

[Lin+B]

My playlist has dissappeared on Sky glass, it was all there about 2 hours ago. I have tried rebooting by switching off at plug but that doesn't work. I have also tried adding programmes to playlist but they are not showing either. 

[NickR678]

My playlist has all but disappeared. Only three items remain. I had hundreds. I made a special playlist called NFL - it is now empty - it had lots of programmes.

[GD1]

@Lin+B   I have merged your post to this existing thread that is discussing the same issue.  Sky are aware

[CWS]

So is it a customer wide fault? I was panicking as we have lost all our programmes on all playlists.

No response from sky

[Jones_The_Cat]

Can we have a ripple of applause for @GD1 for having the patience to keep this thread under some sort of control.

Bravo sir.

Someone at Sky who is actually being paid should really be doing what you are doing. 

[Loue]

Perhaps we should all tweet them to speed sky getting a fix 

[md3007]

My playlist is showing as empty

[Nikkynaks]

Same issue with my sky glass, even if I go on the Manage all, I still only have one programme showing. Not a happy bunny as had over 2 years worth of to & films saved. Let's hope Sky fix it sooner rather than later

[Daniel0210]

@md3007 

Your post has been merged into this joint Glass/Stream thread on this issue. Sky are aware of the problem. 

[D-2023]

@NickR678  Sorry I don't have a solution, but the same thing has happened with my playlist. There was loads in there earlier, only two remain now. We manually found one programme which was still marked as 'added to playlist'. Tried turning it off and on again. No luck. Very odd.