Discussion topic: Sky Glass Won’t connect

This message was authored by: Lesley07 · ‎25 Jan 2025

Hi

I I switched on my TV this morning and it went straight to the the beginning to set the TV up and I can't get past the Network set up . My WiFi is working fine so don't know what's going on any suggestions please

This message was authored by: mikealanr · ‎25 Jan 2025

Hi @Lesley07

Try powering off your glass for a few minutes at the mains. Also try a reboot of your router. Failing that, try connecting via ethernet, complete the setup and then reset the network settings and try rejoining the WiFi.

Steps to try: https://www.sky.com/help/articles/connect-tv-help-sky-glass

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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Discussion topic: Sky Glass Won’t connect

Sky Glass Won’t connect

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