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Discussion topic: Sky Glass Won’t connect

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Avatar for Lesley07
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This message was authored by: Lesley07

Message posted on ‎25 Jan 2025 12:34 PM

Sky Glass Won’t connect

Hi

I I switched on my TV this morning and it went straight to the the beginning to set the TV up and I can't get past the Network set up . My WiFi is working fine so don't know what's going on any suggestions please

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎25 Jan 2025 01:22 PM

Re: Sky Glass Won’t connect

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lesley07 

 

Try powering off your glass for a few minutes at the mains. Also try a reboot of your router. Failing that, try connecting via ethernet, complete the setup and then reset the network settings and try rejoining the WiFi. 

 

Steps to try: https://www.sky.com/help/articles/connect-tv-help-sky-glass

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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