Sky Glass Turns Wi-Fi back on

[Me123321123]

Has anyone fixed the issue of Sky Glass turning the Wi-Fi back on regularly despite switching it off in settings and connecting via wired Ethernet.  

Mine does it from time to time and then loses good connectivity and dies involving a power off reboot normally.

Thanks

A

[peter-marlow+1966]

Connect it with  an ethernet cable , if you  can  it's  more stable 

[Me123321123]

It always has been.  Hence it gets unstable when wifi randomly switches back on in settings. 

A

[Exiled-in-HH]

@Me123321123 Have you reported the defect to Sky, the community already know this happens!

[Me123321123]

Thanks - I searched but didn't find it in any obvious place.

Does this mean I need to spend an hour on the phone with Sky or is there a form/email I can use?

Thanks

[Exiled-in-HH]

I've seen claims that it only takes 5mins.... although most take lot longer to get through to Sky's CSs by phone☹️

[Me123321123]

Not contacted Sky yet but hav3 found connecting to my Wi-Fi and then switching Wi-Fi off and going back to wired has significantly improved stability.

A

[Fothergill1]

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@Exiled-in-HH wrote:

I've seen claims that it only takes 5mins.... although most take lot longer to get through to Sky's CSs by phone☹️

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@Exiled-in-HH In the last 2 years I have probably phoned Sky on 4 or 5 occasions and have always been surprised at how fast I was actually talking to Customer Services.  On one occasion it took about 15 minutes but on all the other calls it was less than 5 minutes 😀.  Maybe it is just luck, who knows 🤷‍♂️

The difficulty is usually getting past the chatbot.

[Exiled-in-HH]

@Fothergill1 the beauty of the magic password 😉

[Fothergill1]

@Exiled-in-HH Maybe you need to be a SU+ to get one of those 🤣

[82bit]

They know, and they don't care. It annoys me immensely. If I've turned an option off, I've turned it off for a reason. I don't want it turning itself back on. 

[User_friend_Lee]

Easiest fix is to change your wifi password (don't update the new password in Wi-Fi settings on sky glass)

[Paul+Boland]

@User_friend_Lee 

You are replying to a old thread

The WiFi issue on Sky Glass not staying off was fixed with a software update  QS30 back in August 2024

Since August 2024 when you set WiFi to off it will stay off 

When using wired Ethernet connection always set WiFi to off in network settings