Sky Glass Turns Wi-Fi back on

[Me123321123]

Has anyone fixed the issue of Sky Glass turning the Wi-Fi back on regularly despite switching it off in settings and connecting via wired Ethernet.  

Mine does it from time to time and then loses good connectivity and dies involving a power off reboot normally.

Thanks

A

[peter-marlow+1966]

Connect it with  an ethernet cable , if you  can  it's  more stable 

[Me123321123]

It always has been.  Hence it gets unstable when wifi randomly switches back on in settings. 

A

[Exiled-in-HH]

@Me123321123 Have you reported the defect to Sky, the community already know this happens!

[Me123321123]

Thanks - I searched but didn't find it in any obvious place.

Does this mean I need to spend an hour on the phone with Sky or is there a form/email I can use?

Thanks

[Exiled-in-HH]

I've seen claims that it only takes 5mins.... although most take lot longer to get through to Sky's CSs by phone☹️

[Me123321123]

Not contacted Sky yet but hav3 found connecting to my Wi-Fi and then switching Wi-Fi off and going back to wired has significantly improved stability.

A

[Fothergill1]

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@Exiled-in-HH wrote:

I've seen claims that it only takes 5mins.... although most take lot longer to get through to Sky's CSs by phone☹️

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@Exiled-in-HH In the last 2 years I have probably phoned Sky on 4 or 5 occasions and have always been surprised at how fast I was actually talking to Customer Services.  On one occasion it took about 15 minutes but on all the other calls it was less than 5 minutes 😀.  Maybe it is just luck, who knows 🤷‍♂️

The difficulty is usually getting past the chatbot.

[Exiled-in-HH]

@Fothergill1 the beauty of the magic password 😉

[Fothergill1]

@Exiled-in-HH Maybe you need to be a SU+ to get one of those 🤣

[82bit]

They know, and they don't care. It annoys me immensely. If I've turned an option off, I've turned it off for a reason. I don't want it turning itself back on.