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Discussion topic: Sky Glass TV. Won't turn on, no logo, white lines.

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This message was authored by bsog81 This message was authored by: bsog81

Sky Glass TV. Won't turn on, no logo, white lines.

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Hi, has anyone else had this happen to their Sky Glass TV? Last night the TV went into standby mode and this was the result when it was turned back on. I have tried the various resetting suggestions, but, have so far not had any joy. 😞 

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass TV. Won't turn on, no logo, white lines.

Posted by a Superuser, not a Sky employee. Find out more

If pulling the plug for 10 mins doesn't fix it you need to contact sky for further investigation 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Pretend guitar aficionado .. rock on!
bsog81
Topic Author
This message was authored by bsog81 This message was authored by: bsog81

Re: Sky Glass TV. Won't turn on, no logo, white lines.

Thanks for the suggestion, I had tried that but to no avail. I'll contact sky. Thank you.

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass TV. Won't turn on, no logo, white lines.

Posted by a Superuser, not a Sky employee. Find out more

@bsog81 

I can escalate your post to the online sky community team if you like ?

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Pretend guitar aficionado .. rock on!
bsog81
Topic Author
This message was authored by bsog81 This message was authored by: bsog81

Re: Sky Glass TV. Won't turn on, no logo, white lines.

Yes please. I wasn't particularly happy with my resolution options after speaking to tech support, but, alsonhad the feeling they were out of their depth. I have to admit to being very disappointed with SKY in this occasion. 

 

Thank you for your help though.

bsog81
Topic Author
This message was authored by bsog81 This message was authored by: bsog81

Re: Sky Glass TV. Won't turn on, no logo, white lines.

Almost as disappointed as I am with my typing!

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky Glass TV. Won't turn on, no logo, white lines.

@bsog81 was that because the options incurred charges?

 

Can you share the options offered?

Exiled in HH
This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Glass TV. Won't turn on, no logo, white lines.

Posted by a Superuser, not a Sky employee. Find out more

@bsog81 how long have you had the Glass TV for ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
bsog81
Topic Author
This message was authored by bsog81 This message was authored by: bsog81

Re: Sky Glass TV. Won't turn on, no logo, white lines.

2 years and 3 months, which is incredibly annoying that the TV has developed a fault out of nowhere, so soon after going out of warranty.

bsog81
Topic Author
This message was authored by bsog81 This message was authored by: bsog81

Re: Sky Glass TV. Won't turn on, no logo, white lines.

In a nutshell I could buy a better and fully functioning TV for the price they quoted for a repair. I am not convinced that the person I spoke to, was the best qualified to try and resolve my issue. I am going to try again tomorrow and see if it speaking to someone else might help. I've been with SKY an oncredibly long time, I just expected better quality of products and service.

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