Sky Glass TV. Won't turn on, no logo, white lines.

[bsog81]

Hi, has anyone else had this happen to their Sky Glass TV? Last night the TV went into standby mode and this was the result when it was turned back on. I have tried the various resetting suggestions, but, have so far not had any joy. 😞 

[Jporch316]

If pulling the plug for 10 mins doesn't fix it you need to contact sky for further investigation 

[bsog81]

Thanks for the suggestion, I had tried that but to no avail. I'll contact sky. Thank you.

[Jporch316]

@bsog81 

I can escalate your post to the online sky community team if you like ?

[bsog81]

Yes please. I wasn't particularly happy with my resolution options after speaking to tech support, but, alsonhad the feeling they were out of their depth. I have to admit to being very disappointed with SKY in this occasion. 

Thank you for your help though.

[bsog81]

Almost as disappointed as I am with my typing!

[Exiled-in-HH]

@bsog81 was that because the options incurred charges?

Can you share the options offered?

[Laing1]

@bsog81 how long have you had the Glass TV for ?

[bsog81]

2 years and 3 months, which is incredibly annoying that the TV has developed a fault out of nowhere, so soon after going out of warranty.

[bsog81]

In a nutshell I could buy a better and fully functioning TV for the price they quoted for a repair. I am not convinced that the person I spoke to, was the best qualified to try and resolve my issue. I am going to try again tomorrow and see if it speaking to someone else might help. I've been with SKY an oncredibly long time, I just expected better quality of products and service.