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This discussion topic has been answered Discussion topic: Sky Glass Software Update Stuck in Progress

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Message posted on ‎03 Feb 2024 03:09 PM

Sky Glass Software Update Stuck in Progress

My sky glass has been stuck saying software update in progress for days now.

 

Sky Glass with Build Version QS024.011.00P

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Message posted on ‎03 Feb 2024 04:25 PM

Re: Sky Glass Software Update Stuck in Progress

I was already connected via ethernet but I have it seems to have fixed itself now. I reset the connection settings and made sure wi fi was off then turned it off for an hour or so while I was out. Upon turning it back on the message has gone and has updated.

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Message posted on ‎03 Feb 2024 03:30 PM

Re: Sky Glass Software Update Stuck in Progress

Posted by a Superuser, not a Sky employee. Find out more

hi @David83 

 

Please see here for details on how to resolve:

 

https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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Message posted on ‎03 Feb 2024 03:32 PM

Re: Sky Glass Software Update Stuck in Progress

That didn't work unfortunately. Just reset my sky glass and then the same issue is there. 

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Message posted on ‎03 Feb 2024 03:33 PM

Re: Sky Glass Software Update Stuck in Progress

Posted by a Superuser, not a Sky employee. Find out more

How are you connecting to the internet? Try and ethernet cable if possible. If that doesn't work you will need to call sky customer services. We are fellow subscribers.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎03 Feb 2024 04:25 PM

Re: Sky Glass Software Update Stuck in Progress

I was already connected via ethernet but I have it seems to have fixed itself now. I reset the connection settings and made sure wi fi was off then turned it off for an hour or so while I was out. Upon turning it back on the message has gone and has updated.

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Message posted on ‎03 Feb 2024 08:37 PM

Re: Sky Glass Software Update Stuck in Progress

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If you are talking about the "software update in progress" little message that appears when you check the software version in the Settings. Thats a known bug. Sky seemingly have it low on the list of bug priorties to fix. Essentially it will always display that message when you go and check the software version in the settings.

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Message posted on ‎03 Feb 2024 08:40 PM

Re: Sky Glass Software Update Stuck in Progress

Yes that's definitely what I was refering too. Thanks for clarifying 👍

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Message posted on ‎18 Mar 2024 03:03 PM

Re: Sky Glass Software Update Stuck in Progress

How do you reset connection settings?

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Message posted on ‎18 Mar 2024 03:20 PM - last edited: ‎18 Mar 2024 03:20 PM

Re: Sky Glass Software Update Stuck in Progress

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@Big+Stu+1970  Go to Settings -> Network -> Network Connection -> Scroll to the right you can access the Reset button.

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