Sky Glass Software Update Stuck in Progress

[David83]

My sky glass has been stuck saying software update in progress for days now.

Sky Glass with Build Version QS024.011.00P

[mikealanr]

hi @David83 

Please see here for details on how to resolve:

https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

MikeAlanR

[David83]

That didn't work unfortunately. Just reset my sky glass and then the same issue is there. 

[mikealanr]

How are you connecting to the internet? Try and ethernet cable if possible. If that doesn't work you will need to call sky customer services. We are fellow subscribers.

MikeAlanR

[David83 · Accepted solution]

I was already connected via ethernet but I have it seems to have fixed itself now. I reset the connection settings and made sure wi fi was off then turned it off for an hour or so while I was out. Upon turning it back on the message has gone and has updated.

[MarkGoldsmith]

If you are talking about the "software update in progress" little message that appears when you check the software version in the Settings. Thats a known bug. Sky seemingly have it low on the list of bug priorties to fix. Essentially it will always display that message when you go and check the software version in the settings.

[David83]

Yes that's definitely what I was refering too. Thanks for clarifying 👍

[Big+Stu+1970]

How do you reset connection settings?

[MarkGoldsmith]

@Big+Stu+1970  Go to Settings -> Network -> Network Connection -> Scroll to the right you can access the Reset button.