19 Sep 2024 04:55 PM
Dosent show any faults on my sky service checker
19 Sep 2024 04:56 PM - last edited: 19 Sep 2024 05:21 PM
Posted by a Superuser, not a Sky employee. Find out moreAll
This has been raised in the closed forum and will update if/when we get one.
Edit - This is a known issue and Sky are working on a resolution.
**Post marked as answer for visibility purposes only
19 Sep 2024 04:58 PM
So is everyone having this issur atm ajd its not just my telly ?
19 Sep 2024 04:58 PM
I was having the same issue so called up. It's endemic, apparently. They sent through a text message and asked me to upload a photo of the TV which generated a unique case reference number. The helpful lady on the phone said to turn it all off and try again tonight. If it isn't back within 48 hours to call again.
I recommend everyone ring up and get a reference code so that you are on the system in case of compensation for a lack of service 😉.
19 Sep 2024 04:59 PM
Don't no about everyone but lots of people are
19 Sep 2024 05:00 PM
Oh great hardly a good response why did they bring these tvs out
19 Sep 2024 05:00 PM
19 Sep 2024 05:00 PM
This is a known issue and sky are working behind the scenes to resolve it. Unfortunately I missed any recorded message and waited 40 minutes to be informed it is a known issue. I too went through every scenario so have probably reset my TV. Sky need to do better at updating customers. We pay enough money.
19 Sep 2024 05:01 PM
Same here, apparently many people are having this issue
19 Sep 2024 05:02 PM
My sky glass TV just suddenly lost signal and now I have a red flashing light on front and it won't turn on. Tried the 10 minutes turn off but still same any others having same issue
19 Sep 2024 05:03 PM
We have the same! Nothing I do is fixing it
19 Sep 2024 05:06 PM
It's a known issue
19 Sep 2024 05:06 PM
Thanks all waited an hour on the phone to find out it's a sky problem was told to wait and keep trying until fixed
19 Sep 2024 05:07 PM
So I've gone to to turn the sky glass on upon that there was a faint sky come up on the screen with a flashing red led at the bottom left it a while in recovery but doesn't get any further then that
19 Sep 2024 05:07 PM
Did they give a rough timescale