Sky Puck & Sky Glass Power up issues 19-9-24

[Jonathanphillip]

Yes I am but nothing it seems not working its trying to work but Just switches off and I can't seem to  get the puck button to work underneath the puck the button that's dead or something not working @GD1 

[Molly2907]

Sky glass tv not turning tried holding the power button at the side in and switching off at the mains and then turning on again tried all the troubleshooting it's done 2 updates then it displays the sky logo and goes back off again!!

[26852]

Yesterday/ Television on, changed programme to Netfix, Notification Your Account has Changed to Standard, pressed ok. Screen Frozen. Had dissconnect electic, Now, continuosely its flashing Red, it cannot Boot up. just rolling on and on. Have tried everything. Test says , there is an electrical Outage in the area, there is not, i  have checked. Is there a Bug in the Netflix that has caused this,  it was apparent that there is a problem as all happened from thisi am not Happy about this. ????????????????????? i awaite your reply. Thankyou.

[mikealanr]

@Natalie823 

Sky has a known issue yesterday which wouldn't be related. But you need to follow the steps here to restore service: https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

MikeAlanR

[TimmyBGood]

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@Natalie823 wrote:

Did anyone get a call from sky yesterday to say there is vivid mode on you setting and to put it on that for better quality? 

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That sounds like one of the routine disguised sales calls for Sky Protect: it's unrelated to the problem which hit yesterday evening.

[Michael517]

Anyone else having trouble turning on their sky glass TV 

[MarkGoldsmith]

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@Jonathanphillip wrote:

@GD1 no still nothing happens Just sky logo pops up and turns off 

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That would imply you aren't quite following the instructions and holding down the standby button long enough for the recovery process to kick in.

You will see the puck start flashing different colours ( and which point you can take your finger off the standby button as per the instructions) and then you should see it then go through the download software steps on screen.

[tvboy55]

Try unplugging at the back and holding the button down as you plug it back in had this issue with a couple of my pucks takes a while to get the flashing red and green lights 

[MarkGoldsmith]

@Peter163 You need to follow the instructions marked as answer Here 

[GD1]

@Michael517   I have merged your post to this existing thread that is discussing the same issue, a new thread isn't required.

[MarkGoldsmith]

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@Kurtis97 wrote:

Thanks for the update, I have the issue with the "incorrect pin" however I have reset my stream puck twice and is still doing the same thing unfortunately 

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Try unplugging the puck for a couple of minutes if you are getting the PIN issue and see if that helps.

[affair]

Same for me.  My dad is ninety one and three quarters.  Relies on his Sky Glass.  Ive had to take it home in the hope of getting things working and have given him a replacement meantime.  As I;m disabled too this is really difficult.  Atrocious service from Sky.  It gets worse and worse.  Really need to look for alternatives now.

[mikealanr]

@Michael517 

Follow steps here: https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

MikeAlanR

[JEREMY68]

this woked...well done

[Anonymous]

Mine is working now!