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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky Glass Power up Issues 19-9-24

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This message was authored by: MarkGoldsmith

Message posted on ‎19 Sep 2024 05:21 PM

Re: Sky glass tv won’t turn on red light just keeps flashing

Posted by a Superuser, not a Sky employee. Find out more

Check the Sky Service Checker through My Sky, that will tell you when Sky no longer an issue.

Sky Stream and Sky Broadband customer

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Message posted on ‎19 Sep 2024 05:22 PM

Re: Sky glass won’t turn on

Mine hasn't turned on all day! It's driving me nuts! I've tried everything, it comes on and starts an update then turns off again. I tried calling sky and there's a messaging saying there are technical faults causing issues for sky glass customers and they have the right teams working on it. But nothing has changed all day so god knows how long we will be without tv! 

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Message posted on ‎19 Sep 2024 05:23 PM

Re: Sky stream not working

@Claire22915  Firstly have you tried unplugging the puck, leaving it for a couple of minutes then plugging it back in?  The old turn it off and turn it on again trick often works.

if you have tried that when the word 'Sky' appears does it say anything else even if you leave it for a few minutes?

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Message posted on ‎19 Sep 2024 05:23 PM

Re: Sky Glass Power up Issues 19-9-24

What a bummer, I cant even play my playstation. 

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Message posted on ‎19 Sep 2024 05:24 PM

Re: Brand new sky puck, plugged it in and it flashes white for a few seconds and then turns off.

There appears to be an issue nationally. Some information on the Sky Glass forums. I'm in the queue for an on-line chat...

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This message was authored by: MarkGoldsmith

Message posted on ‎19 Sep 2024 05:24 PM

Re: Sky stream not working

Posted by a Superuser, not a Sky employee. Find out more

There is a known service issue. If you check the Service Checker via My Sky you will see Sky are reporting an issue affecting the Streaming TV service.

Sky Stream and Sky Broadband customer

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Message posted on ‎19 Sep 2024 05:24 PM

Re: Sky glass won’t turn on

Posted by a Superuser, not a Sky employee. Find out more

@Pronghorn1 

I've merged your post into this thread on the Glass board as it's definitely not a Sky Q issue where you posted. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: MarkGoldsmith

Message posted on ‎19 Sep 2024 05:25 PM

Re: Stream puck won't turn on

Posted by a Superuser, not a Sky employee. Find out more

Best way to track the progress will be to occassionally check the Service Checker via My Sky as you will see Sky are reporting an issue affecting the Streaming TV service.

Sky Stream and Sky Broadband customer

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Message posted on ‎19 Sep 2024 05:25 PM

Sky puck flashes white and tv won’t come on

Sky puck flashing white tv won't come on

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This message was authored by: MarkGoldsmith

Message posted on ‎19 Sep 2024 05:26 PM

Re: Brand new sky puck, plugged it in and it flashes white for a few seconds and then turns off.

Posted by a Superuser, not a Sky employee. Find out more
@Dave1379 wrote:

There appears to be an issue nationally. Some information on the Sky Glass forums. I'm in the queue for an on-line chat...

There is a known service issue. If you check the Service Checker via My Sky you will see Sky are reporting an issue affecting the Streaming TV service.

 

All you can do is occassional recheck the service checker for any updates.

Sky Stream and Sky Broadband customer

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This message was authored by: GD1

Message posted on ‎19 Sep 2024 05:29 PM

Re: Stream puck won't turn on

Posted by a Superuser, not a Sky employee. Find out more

This also affecting Sky Glass also https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/td-p/4755170

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎19 Sep 2024 05:29 PM

Re: Stream puck won't turn on

Same here. I have tried everything and followed all of the guides, but the stream box won't turn on. Very frustrating!!! What are we paying for? 

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Message posted on ‎19 Sep 2024 05:30 PM

Sky streaming puck keeps flashing white

Sky streaming puck keeps flashing white and not turning on .

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This message was authored by: masoniscute

Message posted on ‎19 Sep 2024 05:30 PM

Tv wont turn on

My sky glass won't turn on I've done everything! Turn tv off press button on side of tv it comes on says its updating the software then go's again

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Message posted on ‎19 Sep 2024 05:32 PM

Re: Sky Glass Power up Issues 19-9-24

Yes I'm having same issues too with mine tried all the restarting stuff and no luck! Hope they sort it out soon!! 

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