Sky glass tv won’t turn on red light just keeps flashing

[Mummaof492]

Dosent show any faults on my sky service checker 

[GD1]

All

This has been raised in the closed forum and will update if/when we get one.

Edit - This is a known issue and Sky are working on a resolution.

**Post marked as answer for visibility purposes only

[Mhairiwhyte]

So is everyone having this issur atm ajd its not just my telly ?  

[FootPH1]

I was having the same issue so called up. It's endemic, apparently. They sent through a text message and asked me to upload a photo of the TV which generated a unique case reference number. The helpful lady on the phone said to turn it all off and try again tonight. If it isn't back within 48 hours to call again.

I recommend everyone ring up and get a reference code so that you are on the system in case of compensation for a lack of service 😉. 

[Mummaof492]

Don't no about everyone but lots of people are 

[Mummaof492]

Oh great hardly a good response why did they bring these tvs out

[Tjhhpp]

I have been through all the steps in the help guide to no avail several times. Also as soon as I put my mobile down to turn the sky glass on and off, it switches off the conversation. I have tried the chat facility, but that suddenly closed on me. The method of unplugging and plugging in again has always worked until now. There is no on/off switch, just the reset button. I have just about had enought. No problem with my WiFi.

[Colxdx]

This is a known issue and sky are working behind the scenes to resolve it. Unfortunately I missed any recorded message and waited 40 minutes to be informed it is a known issue. I too went through every scenario so have probably reset my TV. Sky need to do better at updating customers. We pay enough money. 

[CaspaG]

Same here, apparently many people are having this issue

[Biggreen]

My sky glass TV just suddenly lost signal and now I have a red flashing light on front and it won't turn on. Tried the 10 minutes turn off but still same any others having same issue

[Popsroad]

We have the same! Nothing I do is fixing it 

[Colxdx]

It's a known issue

[Bob601]

Thanks all waited an hour on the phone to find out it's a sky problem was told to wait and keep trying until fixed 

[Alex1411]

So I've gone to to turn the sky glass on upon that there was a faint sky come up on the screen with a flashing red led at the bottom left it a while in recovery but doesn't get any further then that 

[Biggreen]

Did they give a rough timescale