Sky Glass Power up Issues 19-9-24

[Paul100183]

@Tringer I have the same issue, after going through the reset process again yesterday with technical, they are replacing my TV

[Trevor+highfield]

Mine was the same yesterday my poor dad is without a television now till Tuesday been like this since the 17th September on off completely went yesterday 2 half hours on the phone to sky finally gave in to give him a new one 

[Tringer]

How old is yours if you don't mind me asking  ?

Ours is only 2 1/2 years old. 

[Dannyh35]

I phoned Thursday again after not having sky for a week, they said there's a problem with the sky steam.pucks and sent me a new one. It's turned up this morning and set it up and I'm back on perfect now.

[Paul100183]

@Tringer  About 16 months old I think

[Tringer]

Okay they said because mine is over 24 months old it's out of warranty so we'd have to buy a new tv ! 

[Trevor+highfield]

We have only had are glass tv since April this year

[Shonagh1982]

That's what they told me too, I've just been on and cancelled my subscription as I can't take anymore fob offs they have no idea what to do they are clueless. As soon as my broadband and phone contracts are up I'll be cancelling them too sky are a shower of 💩 cheek of it is I've still to pay for my tv 15 months left on that and at the end a tv I can't watch 🙄

[K92]

@Shonagh1982 

Hi

I don't think they know what they have unleashed with their ineptitude but if you google problems with Sky streaming, there are loads of Sky Community threads; they must be keeping a lid on it to stop it getting into the general media.

They are counting on inertia and hoping it will all blow over. People severely impacted in all sorts of ways will not forget!

[stfcwccc1]

I have been without Sky glass for 9 days now. Numerous hone calls to Sky technical people. I'm not exaggerating when I say that they have taken me through re-set stages at least 20 times. "Our engineers are working on it" they say. The last two sky service people I spoke with said " most customers are now up and running again, but the problem is now mainly with EE broadband users". Apparently EE broadband will not accept this new update.  To say it's frustrating is an understatement. I am now extremely annoyed & will be cancelling sky glass tomorrow......and I DO expect compensation. 😱😡🙄

[mikealanr]

Hi @stfcwccc1 

I'm with EE and recovered 4 pucks and a Sky Glass. The only issue I did have was connecting to WiFi with my Glass (pucks were fine) and had to use ethernet. But once glass was recovered WiFi working as normal. I am using an EE smart hub plus router.

If I was you I would raise a complaint with Sky: https://www.sky.com/help/articles/how-to-make-a-complaint

You could also try connecting to a mobile hotspot and see if they works if you good enough coverage...

MikeAlanR 

[BRW1983]

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@stfcwccc1 wrote:

I have been without Sky glass for 9 days now. Numerous hone calls to Sky technical people. I'm not exaggerating when I say that they have taken me through re-set stages at least 20 times. "Our engineers are working on it" they say. The last two sky service people I spoke with said " most customers are now up and running again, but the problem is now mainly with EE broadband users". Apparently EE broadband will not accept this new update.  To say it's frustrating is an understatement. I am now extremely annoyed & will be cancelling sky glass tomorrow......and I DO expect compensation. 😱😡🙄

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@stfcwccc1 They may have already suggested this, but

have you tried to do the reset via ethernet

[Ritamee]

I am back up now. I called and finally got someone to speak with who fixed it.  Goodl luck guys

[stfcwccc1]

Final update from me re Sky Glass. After receiving another TV I again called Sky & they put me through to another tech chap. The fifth one. He's been dealing with mainly EE broadband customers over the past four days and said " I've so far had a 100% success rate & got all reconnected". Two & a quarter hrs later he was still baffled & obviously I didn't get re connected. He advised I change to Sky Q.  Unfortunately the communal aerial in my block of flats, as of two years ago, was "not fit for purpose". I am now in consultation with the owners of the building to see if this is still the case. And you think you've got problems 😱. 🤣🤣

[dino9898]

Thats kind of ridiculouse to be faced with such an issue as broadband providor not working with sky streaming services. I was not affected by any of this - maybe because I only had my puk a month so it could have been a newer version but its been a real mess and badly handled by sky overall.