Sky Puck & Sky Glass Power up issues 19-9-24

[Shelle1]

@PSC133 people cant even get their tvs on to do any of this 

[Denise555]

Oh I wish this worked for me but it doesn't mine been off since 6pm last night it's a joke !!!

[gaz56]

no good trying to contact sky you will be on hold for a hour + you will be told they know of the problem but wont give a reason and wont say when it will be fixed its a joke.

[Gillie]

My sky box won't turn on for 2 days now? Any body else have this ? 

[Misha69]

Sky stream not working since yesterday evening thought it would be sorted by now supposedly outage mentioned in app but can't get to speak to sky :  chat been taking off app

[Lee-lo]

Go on www.sky.com/activate and put the code in as it says on the TV, and go from there mate

[Rob202]

@sjw13 Further to the post just now, I ve pressed the standby button on the remote and TV streaming is now back on!   Yay!! 8-))

[Symphony2210]

They give no info really on wots happening

[Lee-lo]

It did this on mine but restarted itself, just have to have patience 

[Daltonc]

Done all the steps I’ve seen on here then is seen Ian not the only one the day haveing this issue SKY PLEASE FIX THIS as my sky steam is the only way of  actually watching Tv and I have just book the AJ fight for Sunday if the issue doesn’t get fix I would like my money back if I can’t watch the fight

PLEASE PLEASE PLEASE FIX THIS ISSUE YOU WILL HAVE MILLIONS OF PEOPLE RING AND KICKING OFF TO DAY ALRIGHT TRY CALL BUT THE LINES ARE BUSY AT 8am never seen the befor my family has been with sky for over 30 years 

[Helen105]

ive still nothing 

[AndrewRussell]

@Wonderdogg  I found the activation page.

Found it using my laptop, not so easy to find on my iphone

[KevNewMedia]

Hi Everyone

Firstly, please accept our sincere apologies for this problem and for your patience whilst we work through this problem.

We have been working through the night to improve this problem. For those who are still impacted, can you now carry out these steps, please. We continue to work on the problem in the background.

Glass/Stream Steps to Follow

Once you've carried out the steps, if you are asked for your PIN, can you power off the device and back on again.

Can you let us know if you are successful, please?

I'm marking this post as the answer, as it has the most up-to-date information.

[Kezzalar]

Done the reset and now it won't connect to my broadband router! Anyone else getting this issue?

[Denise555]

I don't get a coloured light it is white then goes off then white light comes back on it's so annoying