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20 Sep 2024 07:40 AM
Twe69 You need to reboot. Turn your device onto standby by pressing off button, then unplug from socket, switch device back on and leave, they say 30 mins but mine worked after 10, then unplug again, plug in and you should be able to enter pin. I reset my pin before I did all this by clicking on 'forgot my pin' Once this is all done it will work.
20 Sep 2024 07:41 AM
20 Sep 2024 07:42 AM
Totally unacceptable Sky. Glass has now been off over 12 hours, no updates, just a note on the app. Will these very expensive TV's ever turn on again, have they been damaged, will you replace them if whatever has caused this issue has damaged the devices? Who knows given you are not telling us anything. For a media company your communication is appalling, I am so annoyed with myself for believe the hype and buying a Glass, it has issues weekly and simply not worth the cost, it's time Sky compensated us all for this catastrophe and the general flakiness of the product.
20 Sep 2024 07:43 AM
Finally after 6 attempts at running through the reset procedure my Sky Glass has come back on.
Clearly poor firmware being pushed out by an update.
Yes I believe that there doe need to be some form of compensation for causing us the customers of Sky a lot of problems.
20 Sep 2024 07:43 AM
I did the fix of holding the power button down on the right hand side for a minute or two and then it starts up as if you have just purchased the TV. Did the updates automatically and then linked and it was back.
It is still a completely unacceptable situation though and the apologists for 'technological issues' should hang their head.
It's still going the journey, it is an absolutely rubbish service.
20 Sep 2024 07:44 AM
I have the same issue, both Sky Stream pucks are not switching on, and both have flashing white light, since yesterday.
20 Sep 2024 07:44 AM
Mines been off since yesterday afternoon, like 4 o clock. The amount of money sky charges and we're all sat here still without a working tv right before the weekend. I have an autistic and an ADHD child. We best all be be getting some form of compensation for this! Fuming
20 Sep 2024 07:45 AM
20 Sep 2024 07:45 AM
20 Sep 2024 07:45 AM
Mine went off yesterday. I've got an autistic and adhd child.
.I hope we get a refund or compensation
20 Sep 2024 07:46 AM
My tv is on standby with the red light flashing, this is how it has been since teatime .
20 Sep 2024 07:47 AM
Yep mine to when will it be fixed
20 Sep 2024 07:47 AM
Ours same kids are going crazy out of routine isn't good
20 Sep 2024 07:49 AM
Same here 😤. Two toddlers screaming for milkshake! Big issue across the whole Sky Network I've seen.
20 Sep 2024 07:49 AM
Be good to get an update. Only switched to sky glass weds. Not impressed
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