Sky glass will not switch on, is SKY trying to fix this

[SKY1992bf]

@Stobart88 

you're not alone as you can see your post has been added to a super thread discussion on the same topic , sky are aware and investigating 

[Dazzasky]

It feels like the end of the world reading some of these posts. 

[peter-marlow+1966]

Sky glass  working  in kent

[Davyt64]

I've done all the tasks sky have told me on the online help, but found out nothing I do with what they have said to do will help cause they have a stream outage , why didn't they say that as that could be one if the problems , would of saved me a lot of time keep resetting the puck , thinking I've done it wrong, aarrgh!!!!

[Anders73]

I'm not sure the cold, abrasive and borderline rude messages from the Sky "super user" community is helping right now.

being told we might be entitled to 50p compensation isn't particularly helpful or useful.

[KayB1605]

Same issue. Best get a little off next months sky bill

[Benjamin2406]

Been on the phone for 1hour 38 minutes, selected sky glass options, got through to someone who doesn't deal with sky glass, got put back in a queue... it's now 20:11pm - do I just hang up? 

[Bulldogbaby]

Why are all the outage discussions being locked down, we are all annoyed that we are paying for something we are not getting tonight. No one from Sky has told us what's going on, can someone please respond instead of locking the thread down and frustrating us even more. Currently sat by myself in a silent room cos I got no TV, thanks for nothing.

[George2471]

Mines been down for over 2 hours now 🤬 CF32 area

[Mildren22]

My sky glass tv red light flashing ive unplugged and put back on done all tips suggested still light flashing 

[Daniel0210]

@Benjamin2406 

Sky are already aware so it seems pointless calling them. They won't be able to provide an update. 

[GD1]

@Bulldogbaby  They are not "being locked down" they are being merged into an existing thread that is discussing the same issue, otherwise we'd literally have 100's of individual threads on the same subject.

[P-higgins]

I'm having same issues as everyone else flashing white light an no sky Q to watch yet Netflix is working? 

[Jporch316]

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@Anders73 wrote:

I'm not sure the cold, abrasive and borderline rude messages from the Sky "super user" community is helping right now.

being told we might be entitled to 50p compensation isn't particularly helpful or useful.

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We know as much as you ...... it isn't working .... sky are working in a fix. What more do you want to know ? 

[AD19]

Had sky glass for 6 months with no issues. Tonight my son said the TVs not working. Tried everything and online suggests reset by pressing 4 & 6, turning tv off then hold standbye button and turn back on. I thought happy days as finally some lights and screen come up saying updating software...when finished screen just goes blank and tv turns off again. This happens on repeat throughout the day