29 Jan 2024 04:40 PM
Have switched off Glass TV at mains for over 24 hours numerous times.
WiFi is working on all other devices, i.e phones, laptops, and tablets. Sky Advisor also did a reset. WiFi router has been reset / turned off and on at mains.
Keep getting same error that there is no WiFi connection.
As I have done a reset, it will not allow me to go to Settings so this is not an option. When the TV is switched on it is looking for WiFi connection, as soon as I choose the option with broadband password it says "No WiFi Connection"
29 Jan 2024 04:52 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @AC1110
Have you factory reset the TV? As that should only be done with sky's guidence.. Sky have an article with a few things to try. Please see: https://www.sky.com/help/articles/connect-tv-help-sky-glass.
Is the signal marginal in the location where your glass TV is? The general recommendation would be to use an ethernet cable or home plugs for setup and permanently if feasible.
MikeAlanR
29 Jan 2024 05:09 PM
Posted by a Superuser, not a Sky employee. Find out moreI'd agree with @mikealanr in this situation, try plugging in with an ethernet cable. Once conencted you may need to unplug the TV for a couple of minutes as well.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
30 Jan 2024 02:44 PM
Thank you both, I called Sky last Saturday and they advised to factory reset the TV. I followed all their guidance and still no luck. They told me they reported the error and would call me back in 24 hours. The TV is still not connecting to WiFi.
I do not have an ethernet cable. I only have WiFi, which is working on all other devices and the router is in the same room as the tv with good coverage on other devices. I have been without Sky TV now for over 1 week and no answers from Sky
30 Jan 2024 03:11 PM
Posted by a Superuser, not a Sky employee. Find out moreTo be honest i think the ethernet cable may be the only solution at this current point, as without the TV being able to establish an internet connection you can't even get to settings or anything else.
Its either that or phone Sky and request they replace it.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
30 Jan 2024 07:29 PM
Posted by a Superuser, not a Sky employee. Find out moreyou should have had an Ethernet cable with your router .....
01 Feb 2024 09:57 PM
We've got the same issue! Thought I found a solution by turning on network standby mode but it was already on so no help there! It's so frustrating we are at the end of our tether with it now. No broadband issues at all so we do t even want the tv anymore! Pointless not be able to watch a tv we are paying nearly £100 month for!