Discussion topic: Sky Cinema subscription access gone after after grading to SkyGlass

This message was authored by: AJAMES67 · ‎17 Dec 2023

Upgraded Sky Cinema yesterday and today upgraded to SkyGlass - Have seen today that we have lost our subscription to Sky Cinema and asking to re-register/subscribe

How do we get around this as I am not paying twice for Sky Cinema

This message was authored by: mikealanr · ‎17 Dec 2023

Hi @AJAMES67

What was your previous Sky product? Was it Q or have you added Glass to your Stream account? What does my Sky show you as being as being subscribed to?

If coming from Q some useful info: https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill-after-switching

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

This message was authored by: AJAMES67 · ‎18 Dec 2023

We are going from Sky Q to Glass - But SkyGlass being deliverd Thursday (Monday today) and are getting Sat signal issues and SkyCinema isnt available - even though it shows up in my portal

Discussion topic: Sky Cinema subscription access gone after after grading to SkyGlass

Sky Cinema subscription access gone after after grading to SkyGlass

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