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Discussion topic: Shutdown

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This message was authored by ngane1 This message was authored by: ngane1

Shutdown

Several issues:

1. Often shuts down when starting YouTube

2. Sometimes picks up your conversation while watching

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This message was authored by Kevin-7248 This message was authored by: Kevin-7248

Re: Shutdown

@ngane1 what's the several issues?

 

You may benefit from a reset / refresh of your TV if you haven't done so already. Settings then system management then into that reset and updates.

 

The second can be resolved if you don't want this to happen - but will loose the ability to talk to the tv - by clicking the mic button beside your tv and this will highlight as disabled.

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Shutdown

Posted by a Superuser, not a Sky employee. Find out more

@ngane1 if the suggestion or resetting your Apps doesn't help I would do a reboot of your system (switch off at the plug and wait for 30 seconds before turning it on again and it will take about a minute to reboot).

 

As already mentioned by @Kevin-7248  if you  turn off your Mic button you cannot use the "Hello Sky" command but you will still be able to use voice control on the remote.

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