Screen looks blown

[DJ+Marshy]

Now my picture looks like the TVs have blown mass rainbow of colours across the screen 

after few mins it goes off tv comes back on sound drops picture keeps goin then picture freezes sound carries on 

[Mark39]

Doesn't sound good. Have you tried the usual switch off at the plug for a few minutes?

[DJ+Marshy]

Turned hub max off all TVs off waited 3 mins turned hub back on waited till it finished rebooting then turned sky glass back on 

tried different channels still not working sound drops picture carriers on then picture carries on sound drops off 

then freezes and get rainbow screen 

[Exiled-in-HH]

How old is the TV?

[Fothergill1]

@DJ+Marshy  Seeing as a reboot didn't fix the issue It sounds as though your Glass TV has developed a fault.    If it is less than 2 years old it is still covered by the warranty. Give Sky a call to discuss some troubleshooting and is necessary a replacement.

If Sky is you mobile provider you can phone them by dialling 150.

If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.

[DJ+Marshy]

Had sky glass 2 years this November 

[Exiled-in-HH]

That being November 2023?

[Fothergill1]

@DJ+Marshy  In that case it is only 18 months old so it is still covered by warranty.  Give Sky a call  to discuss 😀

[DJ+Marshy]

So Iv just rang sky they can see it's my internet that's the problem it's dropping out 

so I said I was told the hub max shouldn't do this

coz I have hub max they sending max booster if they don't work need ring and get someone come out 

[TimmyBGood]

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@DJ+Marshy wrote:

they can see it's my internet that's the problem it's dropping out 

so I said I was told the hub max shouldn't do this

---

Having a Max Hub (or any other 'better' router) cannot prevent an external fault causing a broadband connection to drop.

[DJ+Marshy]

I'm on sky 37.8mg my internet tv wired 2 pucks wifi

[Padam_Padam]

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@DJ+Marshy wrote:

I'm on sky 37.8mg my internet tv wired 2 pucks wifi

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37.8Mbps is not fast enough for a Glass TV & 2 pucks to function simultaneously with any stability. 

[DJ+Marshy]

That's all I get in my area fiber not in stalled yet 

[Padam_Padam]

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@DJ+Marshy wrote:

That's all I get in my area fiber not in stalled yet 

---

Then you're most likely going to have problems with Sky's streaming services until you can get fibre. 
If you can have a dish installed then you may be better off with Sky Q. There's no reliance on fast and stable broadband with it. 

[DJ+Marshy]

Booster come today and no change 

I'm getting 26.8 now 

sky are goin send someone out to look