STV 'Watch from start' not available ?

[ards]

Just switched to Sky Stream. The 'Watch from start' option does not seem to be available for STV 😨 Does nybody know if this is likely to be made available anytime soon? Also wondered if viewers outwith Scotland have same issue with ITV1 ? (STV is the Scottish equivalent of ITV1). Also the version of the STV player app on Sky Stream excludes the watch live and watch from start options, and although we can use the ITVX app we can't access ITV1 channel or programmes from there. So, for example, if we miss the start of ITV News at Ten we would need to wait until around midnight to watch it via the STV player. Adding to Playlist doesn't help either - most ITV News programmes (and som BBC News progs) just disappear from the Playlist 🤷

[Jporch316]

Hi - as I'm not in Scotland I don't know if this issue is specific to STV

if not try pulling the plug for a few minutes see if that makes any difference 

[ards]

Thanks, but tried switching off/on, refreshing apps, software update etc after speaking to Sky. No joy. Awaiting a call back from Sky.

[MarkGoldsmith]

I'd suspect the STV integration with Sky glass/stream isn't as good as for ITV X and that's the issue.

for the playlist functionality to work Sky have to closely work with the apps and create specific versions for their OS which is the reason apps are more limited on Sky glass/stream and why some functionality is ssifferemt when compared to the standard Android, OS or web based versions of the apps.

[Jporch316]

Strange as stv app is pretty decent .....

[CraigB14]

We only got Sky Stream at the beginning of October this year (1 month ago) and used the "watch from start" feature almost every day, until around a week ago we are suddenly not being given this option? It seems sporadic with many channels but specifically STV is never giving us this option and this is the channel we most frequently watch. What are we actually paying for that is any different from standard Freeview if we cannot record and nor can we rewind and watch from the beginning? It means we have no choice but to watch on catch up which can be hours later, when we've potentially only missed the first 5/10 mins of a programme? I could do this with Freeview so what is the point of paying for Sky Stream? Not seeing any benefits. 

[J_Tyler]

@CraigB14 

Sky Stream is still quite big-ridden. 
Have you done a reboot? Turn it off at the wall for a minute then power back on. That often (temporarily) fixes many of the glitches. 

[Mags123]

We have the exact same issue with STV / ITV. Do not have the option now to watch from Start. Only happened last week and has not changed! Never an issue before. 

[ards]

Ah!  Interesting!  We just switched from Sky Q to Sky Stream last weekend so have no experience of it working on Sky Stream. 

[MarkGoldsmith]

If it's just happened recently and it used to be fine and rebooting the stream puck or refreshing apps would make me think it's a bug in the latest version of the STV player app on Sky.

im sure they will fix it eventually but it may be a while.

[Kelsingra]

Hi all,

I wanted to confirm, that now we are investigating the case about the missing STV "Watch from start". 

Thank you for your understanding, we will keep you updated. 😊

[Sharonell]

I'm having the same issue, can watch from start on every other channel except from STV on occasion. It's just one of the issues I'm having with Sky Glass at the moment 🙁

[ards]

STV 'watch from start' seems to be working for me now (since late on Tuesday evening).  👍

Still not finding some programmes or episodes in playlist though (STV and BBC news and current affairs mainly).  🤷

[Kelsingra]

Hi all,

The problem is now fixed, if you still experience issues with the STV watch from start, please let us know. 😊

Thank you all for reporting this issue!

[ards]

🤔Maybe not completely fixed?.   Watch from start did not work for 'News at Ten' tonight, and then couldn't find it on STV Player after it was finished 🤷